Case 2-4 Better Boston Beans Better Boston Beans is a coffee shop located in the

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Case 2-4 Better Boston Beans

Better Boston Beans is a coffee shop located in the Faneuil Hall Marketplace near the waterfront and Government Center in Boston. The coffee shop specializes in exotic blends of coffee including Sumatra Dark Roast Black, India Mysore “Gold Nuggets,” and Guatemala Antigua. It also serves blended coffees including Reggae Blend, Jamaican Blue Mountain Blend, and Marrakesh Blend. For those with more pedestrian tastes, the shop serves French Vanilla, Hazelnut, and Hawaiian Macadamia Nut. The coffee of the day varies, but the most popular is Colombia Supremo. The coffee shop also serves a variety of cold-blended coffees.

Cindie Rosen has worked for Better Boston Beans for six months. She took the job right out of college because she wasn't sure whether she wanted to go to graduate school before beginning a career in financial services. Cindie hoped that by taking a year off before starting her career or going on to graduate school, she would experience “the real world” and find out firsthand what it is like to work a 40-hour week. She did not have a full-time job during college because her parents helped pay for the tuition.

Since Cindie is the “new kid on the block,” she is often asked to work the late shift from 4:00 p.m. to midnight. She works with one other person—Jeffrey Lyndell—who is the assistant shift supervisor. Lyndell has been with Boston Beans for three years but recently was demoted from shift supervisor.

For the past two weeks, Lyndell has been leaving before 11 p.m., after most of the stores in the Marketplace close down, and he has asked Cindie to close up by herself. Cindie felt this was wrong and it was starting to concern her, but she hasn't spoken to Lyndell and has not informed the store manager. However, something happened one night that caused Cindie to consider taking the next step.

At 11:00 p.m., 10 Japanese tourists came into the store for coffee. Cindie was alone and had to rush around and make five different cold-blended drinks and five different hot-blended coffees. While she was working, one of the Japanese tourists who spoke English very well approached her and said that he was shocked such a famous American coffee shop would only have one worker in the store at any time during the working day. Cindie didn't want to ignore the man's comments so she answered that her coworker had to go home early because he was sick. That seemed to satisfy the tourist.

It took Cindie almost 20 minutes to make all the drinks and field two phone calls that came in during that time. After she closed for the night, Cindie reflected on the experience. She realized it could get worse before it gets better because Jeffrey Lyndell was now making it a habit to leave work early. She had to either approach him about it or speak with the store manager. She felt much more comfortable talking to the store manager. In fact, in Cindie's own words, “Lyndell gives me the creeps.”

Read the above case and write up an executive summary on the case, including answers to the following questions.

1. Evaluate the actions of the parties from the perspective of six pillars of character.

2. Evaluate the actions from the perspective of Kohlberg's six stages of moral development.

3. What ethical reasoning can you develop from this case?

Include your opinions and your current leadership skills that will influence the process for creating awareness of appropriate ethical behavior.

Explanation / Answer

1) Cindie is a very hardworking women who demonstrated her loyalty to company by serving all 10 tourists, She could have just searched a reason and said we do not have such coffee at this time or say we are closing after 10 minutes sorry, But she did serve well and even answered phone calls, so she is trustworthy, fair, have respect to customer and company she is working for, Cares about cutomer etc. She is perfect worker.

2) Cindie was able to handle the work load by herself, This is most important for any shop, If you cannot handle customer you will be rejected by the market. so cindie took care of many of morals in kohlerg's priciples, She has respected customers who inturn respected her, she took care of contractual obligations of serving in difficult times and also decided to do something about it. social perspectiveness.

3) Ethical reasoning:

Cindie must report the matter to supervisor, The stores reputation may be at stake if more people come and order coffee when cindie is alone, This would further damage the image of coffee shop,

If 20 people came with different orders cindie could have taken whooping 40 minutes to serve coffee to everyone which could have made customers unhappy, The kind gestures from customers wont be there any more, They would instead shout at her, So it would be wise of her to report this matter immediately and solve it at earliest.

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