Compare the use of technology in modern customer service with face-to-face conta

Question

Compare the use of technology in modern customer service with face-to-face contact. What are the benefits of technology over face-to-face customer service? In what ways can technology impede communication with customers in comparison to face-to-face contact? Be specific.

In what ways could the Internet be used by small businesses as a tool for customer service? Justify your response.

What are some challenges for small businesses in trying to incorporate technology and the Internet into customer service delivery? What resources or options are available for small businesses to address those challenges? Be specific.

Explanation / Answer

In Modern times, technolgy has surely made communication easier than before. People can talk to each other no matter the distances. Also, the cost of communication has also significantly reduced. The branches of a same company can also communicate in a better way through improvements in technology. E-businesses have also flourished due to the use of technology.

On the other hand, face to face communication is considered the best way of communication. It ensures more trust and more confidence on each other and the businesses. But, in this era where people are trading between nations and continents , face to face connection becomes difficult.

Internet is really helpful for small businesses, because it gives a platform for them to sell their products at a very large scale nationally and internationally. It widens the customer base of the small businesses and they can sell the products to a large number of consumers without spending a lot and location and buliding huge stores.

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