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ID: 127308 • Letter: P
Question
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Consider the sources and types of team conflict (Tables 11-1 and 11-2). Answer the following questions about a time when you served on a healthcare team (2 paragraphs). Compose your paper in MS Word.
Describe the source of conflict on your team.
Give an example of the type of conflict, whether relationship, task, or process and the result of the conflict on the team’s goals and activities.
Consider the five methods of conflict management, including avoidance, accommodation, collaboration, compromise, and competition. Answer the following questions (2 paragraphs).
With which method do you have experience in managing team conflict? What was the result?
Which method would you like to try on your next healthcare team, and why?
“Unfortunately, sponsorship is often undeveloped or even unrecognized in clinical settings, especially among clinicians who are functioning in a hierarchy but prefer to think that they are not.”
To what extent do you agree or disagree with the following quote from Chapter 12? Provide your rationale (1 paragraph).
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-the book
file:///C:/Users/rajaa/Downloads/Understanding%20Teamwork%20in%20Health%20Care%20Book%20(1).pdf
Explanation / Answer
Types and sources of Conflict
Nurses play different roles such as care provider, educator, and manager. These roles lead to various types of interactions among nurses and other health care team members, which significantly increase the probability for conflict to arise in hospital settings among nurses.
There are many types of conflict nurses may experience in the hospital setting. Intrapersonal conflict which occurs within one individual, interpersonal conflict which occurs between two or more individuals, intragroup conflict which occurs within one group, intergroup conflict which occurs between two or more groups, competitive conflict which occurs when two or more groups attempt to reach a common goal, and disruptive conflict which results from trying to reduce or defeat the opponent. The last type of conflict is common between nurses and physicians and has been reported by both professions.
Nurses as other health care professionals offer different point of views to the health care team to provide quality patients' care. These various perspectives can sometimes lead to conflicts between nurses and physicians regarding patients’ care regimen.
Main reasons for raising conflicts:
Misunderstanding of their roles
Physicians always are considered the dominating profession in the hospital setting.
Value based disagreements occur between nurses and physicians when one party attempt to force own set of values on another
Stressful work environment (stressful work environment can be a source for tension, miscommunication, and conflict, not only among health care professionals but patients as well. Conflicts in hospital settings can lead to violence, unless handled appropriately. The consequences of poorly or unmanaged conflict could affect negatively the quality of patients’ care)
Methods of conflict management:
I choose all the methods to be implemented to avoid unnecessary conflicts among team embers which impact the patient quality care. In health care system I choose to manage conflict by improving collaboration among professionals.
For me Collaboration methods solved the problem nurses and physicians collaborating nicely, developed echo friendly atmosphere, working to achieve a single that means saving patients lives. Both professions do not cultivate the concept of health care team members among the graduates. Physicians always are considered the dominating profession in the hospital setting. This misunderstanding of roles creates identity conflict between nurses and physicians. Physicians are taught to be the leaders responsible for patients and must handle all situations.
The conflict management hierarchy starting from the CEO till the helper, everybody involved in every department to make the things run smoothly. Training classes, some programmes which will improve collaboration and cooperation among team members. For this at times sponsorship may not be available but being a manager they should plan in their curriculum these and all. Next time I will plan to implement compromise, we should never compromise at quality of patient care.
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