1 “It refers to all those planned or systematic actions necessary to provide con

Question

1 “It refers to all those planned or systematic actions necessary to provide confidence that a product or service will satisfy given needs”. The statement refers to:

Select one:

a. Quality Assurance

b. Quality Function Deployment

c. Quality coucil

d. Quality Control

2. Which quality guru emphasised on the need for quality council and also emphasized on problem-solving steering and diagnostic arms

Select one:

a. Deming

b. P.Crosby

c. Frederick W. Taylor

d. J M Juran

3. Juran defined the criteria of never ending process of improvement as

Select one:

a. Follow plan-do-check-act cycle

b. Repletion of cycle of quality planning, control and improvement

c. Belief in breakthrough sequence

d. None of the above

4. Fixing a problem will often cost money; to minimize these costs it is best to find and fix the problems

Select one:

a. Regardless of when you fix the problem , cost are about the same

b. Just before shipping our product to the customer

c. During the design phase

d. Just before we begin the first production operation

5.The cost of calibrating and maintaining measuring instrument are associated with which type of quality costs

Select one:

a. Internal failure cost

b. Precision cost

c. External failure cost

d. Appraisal cost

Explanation / Answer

1) a. Quality Assurance

2) d. J M Juran

3) b. Repletion of cycle of quality planning, control and improvement

4) c. During the design phase

5) d. Appraisal Cost

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