You are the recruiting manager for a new organization that is working on recruit

Question

You are the recruiting manager for a new organization that is working on recruiting a manager for the services division. The vice president of the services division stresses to you, "This is a new department that requires a good manager who has the following skills: conceptual, communication, effectiveness, and interpersonal. I need someone who is experienced in planning, organizing, leading, and controlling a new service department to provide excellent customer service."
Based on her comments/expectations and your knowledge of management functions, behaviors, and skills, draft a 2–3 page document on the following:
A description of the types of characteristics and experience that you will look for in the candidate. Be specific and include the various management functions and roles that this individual must have experience with as well as the skills he or she must possess to be effective in the specific role of a manager for a new department within the service division. Make sure your description is not a job specification (tactical candidate requirements) list.
List 5–10 questions that will determine if this candidate can take charge, organize things, and get people motivated and working again in a service department. These should give you insight into why the candidate can fulfill the requirements outlined by the vice president of services. Be sure to explain what information you are looking for with your questions (i.e. temperament, interpersonal skills, etc.)
Remember to use the library or other credible resources to

Explanation / Answer

We, in Human Resources, feel that it is important to address some sensitive issues during your early employment with our company. There will likely be some delicate issues pertaining to your duties that may seem unpleasant to you. There may also be some issues that arise in the course of your duties that may be questionable or even confusing. Nevertheless, Human Resources (HR) is here to help. We know that some of these issues may present pitfalls for the new employee, and we feel that it is prudent to address these possibilities before they occur. This may help limit any potential damages or injuries in the future. This position includes duties pertaining to communication skills, especially those openings that deal directly with the public sector. In addition, this job requires that the optimal employee be skilled with quality teamwork and bringing projects to fruition with the team on time. Furthermore, HR managers seem to be looking for people who are committed to novel and unique methods to promote the ethical standards of the company the new hire will be working for. Furthermore, we desire to have a candidate who is talented and professional in their job capabilities. We wish for a new staff member who could work with all the contacts that our company would need, and in a professional and pleasant manner. We have prepared a checklist for our orientation that includes letting others know that we are not to be interrupted during the orientation. My new hire is the most important person at this moment (Truesdell, 1998). We would like you to answer several questions so that you can be sure to address your potential fit for this position, and in fact, as part of our company. 1. Please describe a situation where you motivated co-workers in a challenging task. 2. How do you keep your personal life and work life organized? 3. Are you comfortable being in control in the workplace? 4. Do you feel strongly about excellent customer service? 5. Have you ever experienced a difficult or challenging situation in your recent jobs? 6. If yes, how did you deal with the issues that arose? 7. Are you comfortable with communicating with other employees, both senior and junior to you? 8. How do you manage job related stress? In addition, we at HR are able to mediate any issues that may appear as part of your employment here, such as privacy, sexual harassment, and immigration. We feel it is our duty to protect you while you are carrying out your employment with us, and will do what we can to limit any injuries you may incur. In the event you feel you have been the victim of sexual harassment, please tell the supervisor immediately. If you have any physical injuries, please attend to them at once while maintaining any physical evidence for future use. Please fill out an incident report and file this with the appropriate management members. To help new employees navigate their position we would like to offer advice and support for what the employee should be familiar with after one month on the job: They should know the layout of the facilities and where to find help if needed. Employees should be trained as to safety measures to protect both themselves and the patients. This will be achieved through new employee orientation and mentorship by our current staff. After completing one year, we expect that the employee will be well versed with the day-to-day activities of our company. At this point, they should be aware of the management chain to use if they encounter any issue that need to be addressed by HR. they should be improving their technical skills and learning new ones. Employees are expected to complete a recertification examination to prove their ability with the current rules and protocols. In order to advance to the next phase of your career with our institution, we encourage you to continue taking appropriate courses to become better suited for your position. We offer a competitive continuing education benefit that will allow you to seek new training while still on the job here. Our management team who can inform you of any new opportunities to advance will evaluate your continued growth.

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