The amount of time required to reach a customer service representative has a hug

Question

The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is a evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal. Referring to Scenario 10-13, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.10? Select one: 2.0244 plusminus 2 0244 1.6860 plusminus 1.6860

Explanation / Answer

As it is a two tailed test

t critical values are +/- 2.0244

Answer is option B

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