Choose a concept or theory from the reading this week and respond to the followi

Question

Choose a concept or theory from the reading this week and respond to the following:

TOPIC: UNDERSTANDING EMOTIONS

1. Why did you choose this theory or concept? What is the theory or concept important to you?

2. How does this theory or concept relate to your idea of communication competence?

3. Reflect on any aspect of this theory you find interesting or relevant to your relationships.

In your response, please include an explanation of the theory or concept with a citation. Your response should be a at minimum 2 pages.

Explanation / Answer

Understanding Emotions means trying to understand whether a person is happy, sad, cheerful, grateful, inspired, angry, diplomatic, afraid ashamed, guilty worried and many more. When we talk about emotions it can be either positive or negative emotions. So, the reason I have chosen the topic of Understanding Emotions is because it is very important either in professional life or personal life and there will be a lot to learn on this topic. It is not easy to understand one person easily and each individual is different in their own perspective. Hence this topic really helps to understand little bit more on emotions which can really help in my life or career. Hence this topic has been chosen.

Yes, the above concept is really important to me as an individual. Understanding emotion is required in every field whether it’s @ work or at home. Since I am a people manager in the professional organization it becomes essential for me to understand the team members emotion which helps in maintaining good harmony in the team There are many situations at work where we need to make sure the assigned work is done and it requires a huge amount of time to be spent more than the working hours. That is the time when the people emotions will start changing and if I am good at understanding the emotions it becomes easy for me to handle the situation well and also we can gain the success of completing the assigned task. Also it helps in my personal life to understand our own people at home well to maintain good relationship.

Communication competence is something how effectively a person uses communication to talk to others. Communication competence includes using appropriate language, grammar, having a proper subject knowledge about the topic being discussed, convening message effectively, gestures, using proper using proper social language all puts together as effective communication competence. Once should have the proper communication to lead a successful career or life. To communicate effectively one should have the proper understanding of the emotions. Effective communication and understanding of the emotion of the person with whom you are dealing with has to be in sync. Else it may lead to unsuccessful communication. If you want to talk to a person about the sports field and you are really enthusiastic to talk and discuss about that but the other person with whom you are communicating is not interested in sports. If you start talking without even noticing how the person is reacting to it, is a waste of talking. The person will certainly be not interested to talk about the sports because he has no interest on it. In this scenario if you understand the person gesture or how effectively he is listening makes you know whether to talk about sports or not.

So, if you want to make your communication more effective and if you want to keep up the relation between people more strong understanding the emotions well plays a vital role in this. Most importantly this is more applicable to people working in professional organizations where it requires a team work. Team work requires good bonding between people and that can only be possible if you each person well and understand what to talk or not to talk based on understanding one’s emotional situation. You cannot afford to have a fun activity when a person is sad because of personal problems. So, these are the important things which bring emotion and communication competence bring along.

Understanding emotions has a wide variety of aspects in it. The one important aspect really strike my mind is Empathy. Empathy is putting yourself one somebody else’s situation and understand how they are feeling about the particular incident. The more we can relate to other the better we can understand them or the situations. There are many situations like that we come across in life and many a times we would be able to understand why the person is behaving for the particular incident. I would like to quote a personal incident happened with me which helps to understand empathy better.

I was working for a company Accenture as a manager to the Accounts team and I was handling a team of 15 employees. The team was good but there was one situation where one of the team members was not really performing well even after many feedback sessions given to him. I was really trying to understand why the person is not performing. I just started thinking if the person is really not interested or he is trying and it is not working out. Hence I decided to sit with him on a daily basis and understand what he is trying to do. I started monitoring his work and after that few day I also did the same work which the person does on a daily basis to understand how difficult it is for him. After couple of days I realised that task what was assigned to the person takes more than the normal office working hour timings and to hurry up things the person was making mistakes. Based upon this analysis the work was reduced to him and given actual working hours task and finally the person improved. Here just empathy worked to bring up the person in performance.

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