The Internet has really changed the channels of distribution for many companies.
ID: 331301 • Letter: T
Question
The Internet has really changed the channels of distribution for many companies. For example: Amazon.com now handles the online business of Circuit City, Target, etc. Amazon gets a commission for each sale online. This frees’ up companies like Circuit City and Target to put their resources into brick and mortar stores. Besides the illustrations in this chapter, give an example of another industry that has witnessed substantial change in channels of distribution. Address these questions with respect to the industry that you have selected: . Now, address the customer service processes that have been installed to support the online purchases. Do you think that customer satisfaction has improved? Provide justification for your answer. the industry is the plastics industry
Explanation / Answer
Plastic Industry has experienced enhanced channels of distribution due to online business to drive more revenue and customers as:
Customer service processes:
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