Need help with the case study questions. Please be specific. the Ua cies, instru

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Need help with the case study questions. Please be specific.

the Ua cies, instrumentalities, some o United Std theis lities, Va exiat a deterhity would not be the outcome ncy or instrumentality would not he or ld need to figure out whal lbl Because expectaney t in the workplace. A manager woul ancy theory is so complex, it is dinm d need to n employee wants and how sure the various expectancies, and finally ato enct ate motivation. Nevertheless, expectancy theory offe 2. how valuahnd finally adjust the relath n able those rewards o oY Pride-Building at Aramark CASE STUDY sional services head. Employees who has approximately a six-month period had perfect attendo or who turned in a nc Aramark, a leader in a Sik filled with cash and credit cards guartered in Philadelphia, rwarded with a day off with pay. orke d "Top Crew of the Month" were 270,000 employees serving clients in wenty wo its countries, 50 Aramark wonted to better motivate employees who clean airplanes for Delta an Southwest Airlines, Turnover of the low paid staff movie posses, Telephone calling cards, or d of largely immigrant employees once exceeded bucks. Turnover fell to 12 percent 00 percent a year. Morale was low, and wallets amozing for jobs that pay only minim e yea start. And crews started to of money from the airplanes, returning s started to recover large amoun nd other valuable items that passengers left on planes had a tendency to disappea To turn things Pelael gs around, Aramark manager Roy gers some 250 lost wallets wh Pelaez believed that he had to break some rules $50,000 in cash.51 to get employees to feel motivated. "Managers In five years, Pelaez's efforts helped t are not supposed to get involved with the per increase Aramark's revenue in thi sonal problems of their employees, but I take the $5 million to $14 million. 52 Since 199 trom area the employeo will eventually affect your account. If you take care of the employees, they will take care of you and your customer. " Besides the typi cal "Employee of the Month" recognition pro Companies." groms, he brought in an English language teacher to tutor employees twice a week on their own Questions: me, added Friday citizenship classes to help 1. What motivation theories apply to the work sistently rank as one of the top thre ramar con admired companies in its industry in F mogazine's list of "America's M or ne mployees become U.S. citizens, and arranged for certified babysitters subsidized by government 2. If you were the manager of these employees programs to keep single mothers showing up for what would you do to motivate them? Be ho work. He even created a small computer lab with three used computers so that employees could train each other in word processing and spread- sheets, All of hese things are important, because 3. What are some possible barriers to the effec at Aramark? est regarding your personal management style and beliefs rather than trying to be like we want employees who really feel connected to the company," says Peloez. Roy Pelaez. tiveness of your motivation ideas? you do to overcome them?

Explanation / Answer

1-At Aramarck, the manager tried to be friendly with the employees by taking interest in their personal problems as well. By this approach, employees would feel secure and motivated as the manager will be more helpful in this case.

2-People at Aramark needed a leader who could help them in improving professionally as well as personally. I would have arranged for the right combination of expectancy, instrumentality, valency and outcome. As a manager, I would have figured out what are the expectations of an employee. What kind of performance I need to improve goals. I would make sure that the employees get rewards to maximum for their performance, maintaining the equality.

3- Rewards may be distributed variably due to variable performance of employees. Policies that will be implemented, may not be suitable for all employees. Some may not agree to the policies and the way i would handle the situation. To overcome the challenges, I would create a competitve environment so that the employees have a feel of competition and they work more efficiently.

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