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Identify actions to be taken within each of the Value Chain elements from the be

ID: 336479 • Letter: I

Question

Identify actions to be taken within each of the Value Chain elements from the below:

1. Admission:

a. ER

b. Infusion

c. Out-patient care

d. Inpatient care


2. Care:

a. Clinical Care

b. Lab tests

c. Treatments

d. Specialty Referral


3. Marketing:

a. Service/Pricing

b. Customer service/ Patient Satisfaction

c. Financial Aids

d. Insurance/HMO

4. Surgery:

a. Ambulatory Services

b. Follow- up

c. Surgery

d. Community Health/ Outreach

Admission Care Marketing Service/Surgery Ambulatory Services Emergency Room Infusion/Dialysis Room Out-patient Care Clinical Care Services/Pricing Primary .Follow-up .Surgery .Diagnostic/Lab . Customer Service/Patient Satisfaction Test Treatment Specialty Referral Health Educatiorn .Financial Aids .Insurance/HMOCommunity Inpatient care Outreach The Board of Directors is the governing board of the hospital, whose primary functionis to operating budget submitted by the Medical Director of the hospital for its approval. This board meets monthlyand at any other time if there are lmportant matters to decide. the policies of the hospital and to verify the annual Support The Information Section is often the patients first contact inside the hospital for inquiries. The Admitting Section is the one responsible for admission: obtains vital information (patient's full name, address, phone number, admitting doctor, admitting diagnoss, Social Security Number, date of birth and all insurance information) and assigns room for patients admitted. Diagnostic & Therapeutik Services Diagnostic services to determines causes of illness or injury includes the Clinical Laboratory-responsble for study body tissues to determine abnormalities Diagnostic Imaging Center which determines lesions and abnormalities on body parts (eg, Radiolagy, MRI CT Scan, Ultrasound); and Emergency Medicine- provides emergency diagnosis and treatment.

Explanation / Answer

Right option is inpatient care. For admission the activity should be taken care is inpatient care. For care right option is a, clinical care . as it is the right way to give care to the patient. For marketing right action can be a, b , c all together or individually. As, service and pricing can be used to market. Also, patient satisfaction is an important element of marketing . Also, Availability of all insurance desk is a big plus. Right option is c. For surgery right action should be taken is surgery. As that is the only objective which to be satisfied in this value chain block.

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