Suppose 28 associates at a particular call center receive yearly bonuses based o

Question

Suppose 28 associates at a particular call center receive yearly bonuses based on their customers's average level of satisfaction Customers rate their satisfaction level from 1- 5 for each customer service call, where 1 is not satisfied, and 5 is very satisfied. The table shows the percentage of customers that selected each level of satisfaction during the current year Satisfaction level Percentage of customers 41 20 13 16 10 4 You may download the data in your preferred format if you wish. Crunchlt! CSV Excel JMP Mac Text Minitab PC Text R SPSS TI Calc Determine the mean level of satisfaction, denoted as a, of the given data set. Report your answer precise to two decimal places

Explanation / Answer

The mean level of satisfaction is given by 5*0.41+4*0.20+3*0.13+2*0.16+1*0.10 = 3.66

  

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