Read and answer the following questions: 1) What was Robert’s challenge in makin

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Read and answer the following questions: 1) What was Robert’s challenge in making this speech? 2) Do you think Robert had given thought to the needs of his audience in planning his speech? why or why not? 3) Do you think Robert was being manipulative when he is approached LeRoy? 4) Would you like to work for Robert? CASE STUDY 8-1 The Best People in the World made my service. said Robert. "1 already know you've Dr. Avila was nervous about introducing his new office manager to the medical assistants and the support staff. As the managing partner of a large practice of over 75 physicians, Dr. Avila was acutely aware of the importance of this position and the success of the person chosen. He had passed on several senior staff esier briefly before making his way back to Robert paused podum. I'm a Certified Medical Assistant, CMA said. "How many of you are certified in your Most of the hands went up. "That's great., he said, members who had long werent quite what he felt the practice needed. He wanted we owe it to our customers to give them the best our or a real professional, an excelent communicator, and a warm fession offers, don't you? individual to Kill the position. been trusted employees of the practice, because they ust many Cu As you know, this practice already sponsors was about to introduce his choice, Robert Can- continuing education programs. In addition, it you dalaria, to the group of almost 200 staff members. Although AAMA member, the practice will pay your recertfication He mumbled his way through an unremarkable introduction. we would pay if you were. We will reimburse you for He feit applause, shaking Robert's hand as they passed at the we will work with you to get you certified, including Dr. Avila was uncomfortable in front of large audiences, he fee. If you're not an AAMA member, we'll pay the portor relieved to walk off the stage to the sound of preapproved continuing education. If you're not centied offering tutorials for the CMA exam. I want our patients to know the Robert stepped quickly to the podium. "You know, the they are being cared for by some of the best professionas best thing that any of us can do is give our very best to care for the people we actually come into personal contact with. Those are the people we are in the best position to help, the ones who come to this practice for help. They are our customers. We are here to serve them. He had walked up the aisle and stopped next to a middle-aged man QUESTIONS FOR THOUGHT whom Dr. Avila said was one of the people who had applied for the job that went to Robert. "T'm extending his hand. "LeRoy,"said the man, surprised and 2. Do you think Robert had given thought to the need comer of the stage. available. By now, Dr. Avila was feeling a lot better. AND REFLECTION 1. What was Robert's challenge in making this speech? of his audience in planning his speech? Why or LeRoy Walker?" asked Robert. The man nodded. LeRoy, haven't you been managing things on an interim 3.Do you think Robert was being manipulative when he basis since my predecessor left?" LeRoy nodded again, approached LeRoy? a little less annoyed. Thank you. LeRoy, for your 4.Would you like to work for Robert?

Explanation / Answer

1) Robert's challenge in making this speech was to introduce his mission and vision in a better way,and to introduce himself to the large audience.

2) Yes, Robert had given thought to the needs of his audience in planning his speech, as he returned back to the podium to address the need of his audience.

3) Robert was not manipulative in his approach towards LeRoy, he genuinely appreciated LeRoy and seeked his aid for future.

4). Yes, I would like to work for Robert,as I have chances to broaden my knowledge and experiences under his guidance and leadership.

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