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QUESTION 6 Constructive criticism is still effective when the listener has an at

ID: 3447811 • Letter: Q

Question

QUESTION 6

Constructive criticism is still effective when the listener has an attitude of defensiveness.

A. True

B. False

QUESTION 7

Jin opens her meeting presentation by saying, "Hello, I'm Jin, and I will be talking with you about doing business in the country I was raised in, South Korea. I miss living in Seoul and often wish I could move back, but I enjoy sharing my culture with others here in the United States. You might be surprised to learn that Koreans like to entertain and be entertained." Jin used self-disclosure by saying

"Hello, I'm Jin, and I will be talking with you about doing business in the country I was raised in, South Korea."

"I miss living in Seoul and often wish I could move back..."

"You might be surprised to learn that Koreans like to entertain and be entertained."

All of these sentences demonstrate self-disclosure.

QUESTION 8

The Johari Window identifies six kinds of information about you that affect your communication with others.

A. True

B. False

QUESTION 9

Kyoko tells her friend Scott that, this semester, she's taking Accounting 122, Human Resources 156, and Business Ethics 201. This is an example of

self-awareness.

self-disclosure.

self-efficacy.

self-description.

QUESTION 10

Which is true of appropriate self-disclosure?

It erodes effective professional role relationships at work.

You can never disclose too much.

It is a way to achieve good emotional health.

The best Johari Window to have is when all four windows are the same size.

QUESTION 11

When Tamara is alone with Michael, she tells him, "I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to

use "I-statements".

communicate her regret.

request a specific change in his behavior in the future.

address his competency in and commitment to sales.

A.

"Hello, I'm Jin, and I will be talking with you about doing business in the country I was raised in, South Korea."

B.

"I miss living in Seoul and often wish I could move back..."

C.

"You might be surprised to learn that Koreans like to entertain and be entertained."

D.

All of these sentences demonstrate self-disclosure.

Explanation / Answer

Ans 6 : False

The constructive criticism affects the person in a positive way. But if the listener has a defensive attitude , he will not be willing to listen the thoughts of the speaker or worse will argue/discuss with him with his own illogical defensive statements.

In such a case , the constructive criticism loses its significance and becomes ineffective.

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