Gili Holiday Resort provides accommodations located near Gili beach. Each of the

Question

Gili Holiday Resort provides accommodations located near Gili beach.

Each of the Resort's four departments is managed by a director (e.g., director of sales department).

Hospitality Department

The Director of Hospitality has significant influence in setting room rates and making decorating decisions. The Director also makes hiring and salary decisions for the department's staff. The front office sub unit handles customer service including front desk service, reservation, room assignment, guest payments, telephone, and key control. The Guest Services subunit is responsible for greeting guests, front door service, assisting guests with their luggage, and delivering room-service orders, assisting guests with local transportation arrangements, advising guests on tourist attractions, and such conveniences as valet and floral services.

Food & Beverage Department

The food and beverage department is responsible for all of the dining rooms, restaurants, bars, kitchen, clean up services, etc. The department is divided into two parts: kitchen and restaurant. The kitchen staff is responsible for food preparation including main food, dessert, side food, and beverage. The restaurant provides dining room operation, waiter service, food runner, and clean up service. The Food and Beverage Director can determine the menu, set meal prices, and make entertainment decisions.

Sales Department

The responsibility for sales department is to sell the resort facilities and services to individuals and groups. They sell rooms, food, beverage or special services such as massage and laundry to potential customers through advertising or direct contacts.

Logistics and Housekeeping Department

The logistics and housekeeping department is responsible for tracking for daily supplies, purchasing appliances, housekeeping, and keeping security.

Required:

As an outside consultant, compose a memo to the resort's general manager suggesting a responsibility center designation for each of its departments (i.e. hospitality, food and beverage, sales, logistic and housekeeping departments). Justify choices of each responsibility center.

Explanation / Answer

With out responsibility authority become utmost and there is lack of check and balance on the work done the the person having that authority. Though director of sales development head all these four department but it will be judicious to establish one each responsibility center for each department. Responsibility center for hospitality department should be revenue center. How much revenue earn by the hospitality department will reflect how the department is treating its customers. When the bahavior and work of the department will be standard then more customers will visit the resort.

Food and Beverage department should have responsibility center as profit center. Everything for fooding and bevarage is on the director of this department so it should be measured by profit the department earn due to its finction.

Sales department should have revenue responisibility center because it is widely used and believed that sales can be better measure by revenue it earns.

Logistic and housekeeping department should have cost center.No one is going to pay for logistic and house keeping only so it is a supporting department and with out it the resort will not run properly. How mcuh cost the department incur should be assesed.

Related Questions

Navigate

• Browse (All)
• Browse G
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.