QUESTION 5 Figure 5.3 (15) (20) (10) (10) (30) (15) The figure above shows the p

Question

QUESTION 5 Figure 5.3 (15) (20) (10) (10) (30) (15) The figure above shows the process for customers are routed to different locations in the store for the two different programs provided. The numbers in parentheses are the time in minutes for each step of the process customers arriving at Hobbies Unlimited for several advertised crafts demonstrations. After signing in, Use the information in Figure 5.3. How many customers can be processed through the A-B-C-D-G routing during a 4-hour evening session? 12 32 48 24

Explanation / Answer

Correct Answer:

A.12

Working note:

Bottleneck time = 20 minutes (with step D)

This bottleneck time is cycle time also.

Total time = 4 hrs. or 240 minutes

So, no of customers to be processed = 240/20 = 12

So, 12 customers can be processed in 4 hrs.

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