Excel fails to open document. Other apps can open without issue I have an expens
ID: 3565623 • Letter: E
Question
Excel fails to open document. Other apps can open without issue
I have an expense report template that for more than a year I have used without any issue. Today the document would not open on Excel, however, the document would open on Google Docs without issue. I have looked into the issue online but haven't found an answer that works. I have also reached out to Microsoft support, but they weren't able to help with the issue. I have checked to make sure that Office is up to date.
Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2014-10-15 03:43:42 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 14.4.5.141003
Crashed Module Name: merp
Crashed Module Version: 2.2.4.141003
Crashed Module Offset: 0x00004422
Blame Module Name: mbukernel
Blame Module Version: 14.4.5.141003
Blame Module Offset: 0x00006a74
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Running Macbook Pro Early 2013 OS X 10.8.5
Any help is appreciated!!.
Thanks!!,
Explanation / Answer
If you look closely you'll see that all I did was change the font to Calibri then save using the .xlsx file type :-)
That tells me that you probably have a font issue on your Mac. Launch Apple's Font Book & run both the Validate Fonts & the Resolve Duplicate Fonts routines. See Font Book's Help for details.
Hope this helps:-)
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