UsLehe and inappropriate Save Question 29 (1 point) Responding to negative respo

Question

UsLehe and inappropriate Save Question 29 (1 point) Responding to negative responses on social networking sites is best reserved for when O the negative content is truthful and legitimate O the negative content is obscene and contributed by crackpots O the negative content represents reasonable criticism of the organization's products or services O the negative content has caused the organization to do something positive as a result Save Question 30 (1 point) Which of the following statements is of social CRM? Customers that are likely to generate the most business get the most attention and have the most effect on the organization. O The relationships between organizations and customers emerge in a structured process as only the organization creates and processes content. Each customer crafts his or her own relationship with the company Though relationships emerge from joint activity, companies have a lot more control than the customer Save

Explanation / Answer

29 D As this encompasses all the first three as well, where the response helps them improve and take correctiva action and prevent future losses 30 B As the social CRM, helps take the relationships to the next level. It helps in a structured way to control the life cycle, get more value for both parties

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