Write a reflection of 500 words essay about these three letters down below. In t
ID: 361730 • Letter: W
Question
Write a reflection of 500 words essay about these three letters down below. In this essay, I am looking for you to explain to me why you made the decisions that you did in your letters.
For example, you might write about why you chose a direct letter style for your positive letter: why it was effective given the situation.
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Letters:
October 25, 2017
Correspondence Letters
Letter One: Positive Customer Experience
3909 N Awam ave
Milwaukee. WI 53251
October 25, 2017
AT&T
6150 N Port Washington Rd
Milwaukee. WI 53217
To whom it may concern,
I would like to inform you that I am one of the clients for AT&t company[A1] . I came to know about your company since last year. However, as a client, I have been using your website to make purchases. Although I have been satisfied with your services, one day, I decided to come to the company to place my order. I was so delighted with the kind of services which I got from your personnel. All the employees who attended to me from the storefront to the sales representatives were extremely helpful and generous while we were going through the steps to make a new Iphone8 plus contract with AT&t. Overall, they were friendly, understanding, and patient.[A2] They gave me a warm welcome and spared their precious time to listen to me, ask and respond to all my questions in a respectful manner. It shows that you have managed to create a good culture in which effective communication, tolerance, and benevolence exists. I encourage you to keep the same spirit because it will move the company to the next level.
Sincerely,
Letter two:
500 W Hampton Ave.
Milwaukee. WI 53217
October 25, 2017
BestBuy
8755 N Port Washington Rd
Milwaukee. WI 53217
To BestBuy customer service,
I would like to begin by commending you for celebrating your 51st anniversary since the establishment of your company. For very many years, BestBuy has been doing a commendable job in satisfying the needs of its diverse clientele. Nevertheless, I would like to let you know that I am a disappointed client. I feel frustrated the way one of your staff treated me. Although you might not have heard about it, please, it is high time you get to know from me that your customer service mishandled me when connected him to lodge my complaint and report to him that I had been affected by technical issue. Despite the fact that I approached him in a dignified and polite manner, he became so impolite and started using offensive language. I was so furious because I could not expect a person of his caliber to do such thing. As a customer service employee, I expected him to be professional because the reputation and brand of the company depend on him.[A3] Therefore, the employee should be severely punished and I demand BestBuy to find a solution for my technical issue as soon as possible.
Sincerely,
Letter Three:
Amanda Wardle Editor, DWS Monthly Department of Workforce Services
555 Capitol Drive
Milwaukee, WI, 53211
September 14, 2017
Dorothy Livingston
9876 Steel Drive
Milwaukee, WI, 53211
Dear Mrs. Livingston,
It was nice receiving a letter from you. DWS is so glad to have subscribers who really care for our organization. I completely understand your concern about printing charges, postage charges, and saving our environment. We have to trade off with the above-mentioned cost and the machinery cost. For eliminating the mailing issue, we require a sophisticated computer program which is very expensive and with the financial health of the company it seems quite impossible to afford such huge investments. But, yes with respect to your issue I can suggest you to either donate one copy of DWS monthly in your nearby library. As our subscription is free, you can always help a reader to go through it. And I would also like to suggest if any of your family member or relatives want a copy, you can forward the address to us. We can change the address which will carry your name. I deeply regret as nothing could be done on our behalf. we also tried to sort the matter manually by going through each and every mailing but again, the cost increased. For the benefit of the organization in the current situation, we cannot change anything but your suggestion will be definitely taken care in the near future.
Sincerely,
Amanda Wardle
Explanation / Answer
The three letters that we have here are quite distinctive to each other. All the three letters have different tones and they communicate the different emotions felt by the respective writer. In the first two letters, the gender of the writer is not explicitly mentioned, therefore, for the purpose of this essay, each letter writer is assumed to be male.
Letter 1 which is on a positive customer experience, talks about the good service that the customer has received in one of the service outlet of the organization. The customer was so 'delighted' with the good behaviour of the staff that he decided to convey his experience to one of the top officials of AT&T. Here, the customer is probably not aware of the name or designation of the person who will be receiving the letter, therefore, he wrote it in a general manner and instead used "to whoms it may concern" as salutation. The letter is of simple and direct style of writing and conveys the happy emotions of the customer. The person writing the letter is a happy and loyal customer of AT&T and it simply talks about the good experience pertaining to the organization.
However, in letter 2, the customer is a frustrated one and through the letter explains the bad behaviour he has encountered while communicating with one of the company's customer service employee. Since, the experience is in relation with the customer service employee, the letter is directly addressed to the customer service department of Best Buy. The good part on the customer here is that inspite of being agitated and not happy with the company service, he was courteous enough to appreciate the commendable job of Best Buy in a polite and respectful manner. The customer also acknowledged more than 50 years of good service that Best Buy has provided so far. The writer here used a contrasting tone here to convey his dissapointment. In the end of the letter, he also requested an action against the customer service employee and demanded a solution to his technical issue which still remained unsolved.
Letter 3 is an example of direct communication between the customer and an employee of an organization. The editor Amanda of DWS acknowledges and appreciates the suggestions given by one of its subscriber Mrs. Livington. She sympathize with the concerns of its subscriber regarding the printing and postage of the magazine which direclty or indirectly causes harm to the environment. However, in a very politely manner she declines her request citing the financial health of the organization. But even then, she do not dissappoints the cusomer and instead highlights how important her suggestion is to the company and that it will definitely be taken care of in future. Here also, the writing of the letter is simple in nature. It acknowledges the customer suggestions and conveys author's point of view as well.
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