Chapter 1: Welcome to Kaizen Consulting Identify the type of organization VMH is

Question

Chapter 1: Welcome to Kaizen Consulting

Identify the type of organization VMH is and its chief characteristics. Where would VMH map in a construct such as Figure 3?

What does this organization do, in a broad sense? Visualizing the hospital as a transformation process, draw a simple diagram (like Figure 1.2) showing the inputs, resources, and outputs. Explain how customer feedback and performance information might be collected.

Where is Valley Memorial Hospital located? What implications might result from the organization’s location? Identify VMH’s customer base.

Identify all the different departments at VMH. With so many departments, how do you expect the VMH facility to be laid out?

Identify the organizational structure. What are the major units, what type of personnel work there, how many staff, etc.?

Chapter 2: Getting Acquainted With Valley Memorial Hospital

Explain VMH’s Mission Statement. How does it define its business? What core values are emphasized? How are these core values reflected in operations?

Visit the websites of two other hospitals (one possible candidate is Shouldice Hospital in Canada) and look at their Mission Statements. What similarities and differences do you notice when comparing their mission statements to VMH’s?

Based on your understanding of VMH’s Mission Statement, identify which of the four competitive priorities discussed in Chapter 2, which you think VMH should emphasize. Remember that the competitive priority is how an organization wins customers. Any organization must do at least adequately on all four priorities.

How would you assess productivity at VMH? Is productivity measurement important? Be specific with your responses.

Explanation / Answer

So many questions asked. Here find the answer of some of the questions.

Question-Identify the type of organization VMH is and its chief characteristics.

Valley Memorial Hospital is located in Albuquerque and serves its neighboring communities in New Mexico also. The hospital maintains the most recent technological advances which can be used in the medical field. They have a local customer base.

Other health care systems owned by profit making companies and they return profit to stockholders, But VMH is a non profit organization with a charitable purpose. Memorial Hospital was founded in 1950 by a group of local citizens for the better health of citizens. VMH offers a variety of educational classes and resources designed to help you manage your health conditions and keep you on your path to wellness. It means that they are not only treating people but eductaing them to be healthy and not visit hospital as a patient.

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