Chapter 19 Problem #4. Methods of control (Connect) Complete the sentence about

Question

Chapter 19 Problem #4. Methods of control (Connect)

Complete the sentence about organizational control with the correct term.

PART ONE: By building employees’ commitment to the organization, providing intrinsic as well as extrinsic rewards, and allowing all employees to monitor product quality, managers are using ___________ .

Answer Choices:

A) Responsibility Centers

B) Quality Partnering

C) Hierarchical Control

D) Decrentralized Control

PART TWO: For each description of an organization below, indicate whether it is characteristic of a hierarchical or decentralized control process.

Description

Hierarchical Control

or Decentralized Control

Description

Hierarchical Control

or Decentralized Control

1. Managers tell employees what to do because employees are not seen as capable of solving problems themselves. 2. Employees mostly feel indifferent toward their work and do only what they are told. 3. Monique can count on her employees to show up for work, and very few workers leave the company.

Explanation / Answer

Part one:

Ans: Decentralized control

As the employees are allowed to monitor quality, it means they are having the control. It will give sense of ownership and increase commitment

Part Two:

1. Hierarchical control as there is lack of trust and manager is controlling the activities

2. Hierarchical control as employees follow instructions from top

3. Decentralized control as can count on employees for work

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