Service Packages and Processes at Valley Memorial Hospital 1. Describe the servi

Question

Service Packages and Processes at Valley Memorial Hospital

1. Describe the service package offered by VMH to its customers.

2. Explain how the service package is consistent with the company’s mission statement and the emphasized competitive priorities.

3. Draw a simple process flow diagram illustrating the different steps a patient arriving at VMH to receive a specific treatment must go through before leaving VMH.

4. In terms of classification of services, explain where VMH could be placed.

5. Describe to what extent, VMH uses technology in its service design. Describe any additional areas where VMH might substitute technology for people.

6. Describe the outsourcing environment at VMH. Describe any operations currently done by VMH which might be better off

Vision, Mission, and Values Our vision Our vision is to make a positive difference in the heath and wellness of each life we touch by Working together * Striving for excellence Putting Patient Care First Innovation Our Mission Our mission is to foster and provide quality heath care to the people we serve by * Caring for our patients as unique individuals recognizing their specific needs Pursuing continuous improvement in the delivery of inpatient, outpatient and community care Supporting health quality in the community by developing an integrated delivery system to meet the needs of the community Using sound administrative and financial management principles Building partnerships and Our Values We hold the following values as paramount in every activity we do: Respect and compassion . Integrity and honesty . Pride and fairness

Explanation / Answer

Service package offered by VMH to its customers

1-Transfusion Services- BloodTransfusion Services (BTS) is the vital part of modern health care system without whichefficient medical care is impossible.

2-Hematology- Hematological tests can help diagnose anemia, infection, hemophilia, blood-clotting disorders, and leukemia.

3-Coagulation- Clots in blood and bleeding can be avoided with te screening of the test.

4-Serology Testing- These tests that look for antibodies in your blood. They can involve a number of laboratory techniques. Different types of serologic tests can diagnose various disease conditions. Serologic tests have one thing in common. They all focus on proteins made by your immune system.

5-Chemistry- Deals with different chemicals.

6-Therapeutic drug levels- With the help of monitoring, measurement of medication concentrations in blood done.

7-PSA- To identify and screen the prostate cancer, this test is conducted.

8-Blood gases- To know how well the lungs throwing the carbon dioxide from blood this test is necessary.

9-Microbiology- bacteria, fungi, and viruses are those organisms that are too small to see with the naked eye and include things. To study them microbiologist is needed.

10-Quantitative HCG Testing- Sample of blood taken to measure the HCG hormone which is produced during the state of pregnancy.

11-Thyroid testing- In this test thyroid levels checked of the patient.

12-Urinalysis- To identify any urinal problem, the said test is recommended.

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