1.The purpose of using a balanced scorecard is for: Multiple Choice A.companies
ID: 376745 • Letter: 1
Question
1.The purpose of using a balanced scorecard is for:
Multiple Choice
A.companies to make sure their business activities align with strategy.
B.companies to compare themselves with their competitors.
C.companies to keep track of their wins and losses.
D.companies to keep track of their assets and their debits.
E.companies to get a better understanding of their balance sheet.
2.Innovation and learning perspective of the balance scorecard focuses on:
Multiple Choice
A.the improvement of knowledge sharing mechanisms.
B.the improvement of IT infrastructure.
C.the improvement of employee benefits.
D.the improvement of new product development.
E.the improvement of governance mechanisms.
3.Strategy Maps utilize the ______________ viewpoint of Management Theory.
Multiple Choice
A. Administrative Management
B. Quantitative
C. Contingency
D. Systems
E.Scientific Management
4. Replacing Starbucks’ baristas with automated coffee-making machines would fall under what perspective?
Multiple Choice
A.Internal Business Processes
B.Financial
C. Customer
D. Human Resources
E. Innovation and Learning
5. For an airline company, frequent reliable departures are a measurable objective for which perspective?
Multiple Choice
A.Customer
B. Innovation an d Learning
C. Employee Satisfaction
D. Internal Business Processes
E. Financial
Explanation / Answer
1.
The purpose of using a balanced scorecard is for companies to make sure their business activities align with strategy.
Option A is correct. Balance scorecard is used by large corporations, government, and other non-governmental organization to keep track of their performances and see whether it goes with the proposed strategy or not. Communication, prioritization of work, and production is aligned in such a way that the business can go smoothly.
2.
Innovation and learning perspective of the balance scorecard focuses on the improvement of knowledge sharing mechanisms.
Option A is correct. Among the four perspectives of balance scorecard, this perspective deals with the learning and sharing mechanisms of the employees. In other words, it focuses on the knowledge and skill building of the employees and workers. Organization tries to develop and maintain such environment such that employee should improve and grow equally as that with technological and other advancements.
3.
Strategy Maps utilize the systems viewpoint of Management Theory.
Hence, the correct option is D.
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