Select the research design. Explain how your selection fits yout research object

Question

Select the research design. Explain how your selection fits yout research objectives. Final Exam Fall 2017 BA 306 Kaiser Permanente: Searching for a Better Way to Deliver Healthcare From the window of her office on the 27th floor of Kaiser Permanente's headquarters building, Christine Paige looked out over a sweeping view of Lake Merritt in the heart of Oakland, Calitfornia. The lake's placid waters stood in stark contrast to the tumultuous healthcare industry hat Paige had to contend with every day in her role as Kaiser Permanento's Senior Vice President of Marketing. Founded in 1945 by industrialist Henry J. Kaiser and Dr. Sidney Garfield, Kaiser Permanente was originally established to meet the need for atfordable healthcare for Kaiser's steelworkers and shipbuiders. Kaiser Permanente had grown to become one of the nation's largest not-for- profit health plans, with approximately $50 billion in revenue, employing more than 180,000 staff and 17,000 physicians-and serving more than nine million members in California and eight other states and the District of Columbia. As the health insurance field grew more competitive, Kaiser Permanente management was becoming concerned that the organization was not fielding the most compelling marketing programs. They understood that the organization was viewed by many non-subscribers as a lower-qualitylower-value healthcare option. Specifically, in 2003, 75 percent of non-members would not even consider Kaiser Permanente for their healthcare coverage. This attitude stood in stark contrast to the fact that Kaiser Permanente members were far more satisfied with their care than those in competitive organizations It became clear that there was a need for a marketing communications effort to reverse the negative perceptions of Kaiser Permanente. The organization's advertising in the 1990s and early 2000s touted its highly qualified, caring physicians; but such claims were very similar to competitor messaging and failed to convey the innovativeness inherent in the Kaiser Permanente healthcare model. Such earlier marketing and advertising also did nothing to counter the periodic negative publicity about Kaiser Permanente's medical services. Although the marketing and advertising from that earlier era did not differentiate the Kaiser Permanente brand, it did help bolster internal morale among selected employees such as Kaiser Permanente physicians who were spotlighted in the ads Given those challenges and the uncertainties, Paige needed to provide management with her and her team's recommendations about the optimal next Permanente. moves for marketing Kaiser Your goals is to generate a research proposal. The research has to be clearly supporting informing the decision that Christine Paige has to make. Tasks: Problem Definition (30 points): 1. What kind of research will help management? Identify one market research problem and formulate the main question of the study 2. Generate research objectives

Explanation / Answer

I will ask Christine to undertake the quantitative research, which shall be helpful to her to collect the vast amount of data. The quantitative research would help Christine to get the optimum amount of data about the different offerings and plans of kaiser's competitors and what the target customer base is expecting from Kaiser. The Quantitative research will not only help us to analyse the data but also would help the management to undertake some of the strategic decisions, which would enable them in taking rigid changes in the offering of the healthcare plans and on basis of the findings of the undertaken research they can design and deploy a new marketing campaign which would help kaiser to clear the wrong and negative opinion of the non-members about the Kaiser healthcare.

The Main issue with the research would be taking the survey by asking nonmembers to be respondents of the survey, who are supposedly out target audience as many are happy with the kaisers competitors and not even interested in Kaiser.

The main motive of the research would be " Analysing the healthcare market plans by Competition vs Kaiser Healthcare and target Audience's opinion about the same" This would help us to analyse the various trends in the market, the opinion of the target market about Kaiser and what exactly Targe customers expect from the current situation.

2)Research Objectives

To find the healthcare offerings by the competition ( the non-member's providers)

to find the opinion of the target market about the healthcare option they require

To learn more about the target audience and the current market situations

To learn the opinion about kaiser's healthcare and why it is, in the target market.

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