please answer questions 1 and 2 Te the program? Incident 8.1 Starting a New Jolb
ID: 385818 • Letter: P
Question
please answer questions 1 and 2
Te the program? Incident 8.1 Starting a New Jolb Jack Smythe, branch manager for a large computer manufacturer, had been told by his mar ing manager, Linda Sprague, that Otis Brown had just given two weeks' notice. had interviewed Otis, he had been convinced of his tremendous potential in sales. Otis was bright and personable, an MIT honors graduate in electrical engineering who had the qua cations the company looked for in computer sales. Now he was leaving after only two with the company. Jack called Otis into his office for an exit interview ifi- months Jack: Come in, Otis, I really want to talk to you. I hope I can change your mind about leaving Oris: I don't think so Jack: Well, tell me why you want to go. Has some other company offered you more m Otis: No. In fact, I don't have another job: I'm just starting to look Jack: You've given us notice without having another job? Oris: Well. I just don't think this is the place for me! Jack: What do you mean? Let me sce if I can explain. On my first day at work, I was told that formal classroom training in computers would not begin for a month. I was given a sales manual and told to read and study it for the rest of the day Oris: The next day, I was told that the technical library, where all the manuals on computers are kept, was in a mess and needed to be organized. That was to be my responsibility for the next three weeks. The day before I was to begin computer school, my boss told me that the course had been delayed for another month. He said not to worry, however, because he was going to have James Crane, the branch's leading salesperson, give me some on-the-job training. I was told to accompany James on his calls. I'm supposed to start the school in two weeks, but I've just made up my mind that this place is not for me.Explanation / Answer
1.) What do you think about the philosophy of this company pertaining to a new employee’s first few weeks on the job?
A.) Regardless of the industry trends as referred to by branch manager Jack Smythe, no employee of any company should have to begin a new job without any training whatsoever. In jobs of a technical nature, this fact is even more important. Otis Brown spent a month on the job before ever receiving on-the-job training, and was told that he would have to wait for two months before beginning formal classroom training in computers. I think that this philosophy is absolutely ridiculous and unprofessional in many ways.
2.) What suggestions do you have for Jack to help his company avoid similar problems of employee turnover in the future?
B.) I believe that an MIT honours graduate in electrical engineering should not have to spend their first three weeks at a new job organizing the mess in the technical library. Most employees of this education level would feel extremely insulted by this. I believe that all new employees should begin no less than on-the-job training immediately upon hiring. If it is more cost effective to delay the start date of all new employees in order to perform group training, as opposed to individualized training as each new hire is made, then so be it. The best new policy would be for all new employees to begin their formal classroom training immediately upon hire whether as a group or individually. Then immediately follow up the formal classroom training with on-the-job training.
If formal classroom training for all new employees cannot be achieved by the company immediately, then on-the-job training should begin immediately until formal classroom training can.
Any other policy could potentially cause new hires to feel lost, helpless, uninformed, etc. when they begin their new jobs. These feelings of despair grow as the new employee waits for training. This would be the reason for high employee turnover in any company. It is also fiscally irresponsible for any company to hire new employees immediately while they wait for training and can’t contribute to the company’s profit margin. Without any training, new employees are primarily dead weight on the company’s payroll and should be avoided when possible.
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