3. PROBLEM DEFINITION 3.1. Problem Statement This section describes the business

Question

3. PROBLEM DEFINITION 3.1. Problem Statement This section describes the business problem that this project was created to address. The problem may be process, technology, or product/service oriented. This section should not include any discussion related to the solution Since its inception, Smith Consulting has relied upon a mainframe system to payroll and other administrative employee functions. As the number of employees payroll andto grows, so does the burden placed upon headquarters to effectively manage the company's administration at acceptable levels. In the last two years Smith Consulting has hired 5 employees into overhead positions to help manage and run the day to day administration operations. These positions provide little or no return on investment as they are not billable positions and only maintain the status quo; they do nothing to improve the management of the company's administration. Additionally, employees must currently call their regional managers to enter their work hours and raise any concerns regarding payroll and administrative tasks. This places a large burden on managers who much balance these requirements with their day to day billable tasks Reporting is another problem area associated with the legacy mainframe system. All weekly and monthly financial reports must be generated manually which allows for a high probability of error and require significant amounts of time. These manual tasks further add to the burden and expense of the company 5 6 7 8 9

Explanation / Answer

Hi,

I see that the question is incomplete. Kindly post the complete question. Based on the provided text, incase, you are looking for problems in the organization.

Some problems in the organization.

The problem may be process, technology, or product/service oriented.

Process:

Present: Employees must call their regional managers to enter work hours and raise concerns regarding payroll and administrative tasks.

This process is manual and prone to errors and overhead on the resources employees and on regional managers. A timesheet entry portal would eliminate manual work in the firm and allows the employees to enter and track their work hours and raise any concerns using the tool.

Technology:

Reporting

Present: Currently reporting weekly and monthly is manual. These manual tasks are error prone and add burden/expense to the organization.

Web based tool can be built or purchased for reporting administration, and payroll activities.

Services:

Present: The problem talks about 5 resources to help day-today administrative tasks that provide little or no return on investment.

The organization can completely phase out the legacy main frame system with new web-based tools. This increases the automation and eventually lead decrease in cost and staff requirements. 5 resources would be no longer required as the process would be automated.

Hope this helps. Let me know if you need more information.

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