Your company works with freelance writers, and Jake, your colleague, is responsi

Question

Your company works with freelance writers, and Jake, your colleague, is responsible for processing the freelancers' invoices. Last week, Jake accidentally input $560 instead of $650 on one of the invoices. The writer hasn't contacted you about the error yet, and you need to e-mail her to let her know that there was a mistake and that she should receive the rest of her payment soon.

The following sentence is an excerpt from your e-mail: “Jake made an error when he was processing your invoice.”

The sentence excerpted from the e-mail usesactive voice. Given the purpose of your message, this voiceis appropriate.

Explanation / Answer

The sentence is inappropriate as I was referring to a third person Jake in the email sent to the writer. As the context is more important than highlighting who made the mistake, the sentence can be changed to passive voice as below -

"There was an error while processing your invoice"

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