Choose a business issue such as job dissatisfaction, narcissism, learning theori

Question

Choose a business issue such as job dissatisfaction, narcissism, learning theories, etc. from your own professional work experience or peer-reviewed journal articles. Apply a total of 2 concepts (such as affective events theory, autonomy, job characteristics model, etc.) from chapters 5-9 of the Robbins & Judge textbook to the issue you are discussing. Keep in mind that chapters 5-9 deal with decision making, employee motivation, and group behavior, so find a scenario that is most applicable in those regards. Discuss the scenario and apply 2 core concepts from chapters 5-9.

Explanation / Answer

Answer:

At one point or another, most people have worked a service job.Working alongside the public comes several expectations.One of these expectations, for customer service representatives, is to reflect a certain mood and demeanor; this reflection of mood is considere demotional labor (Robbins & Judge, 2009).There is conflict that occurs for service workers whenthis projected mood does not coincide with what the employee is actually feeling.When there is a conflict of what emotion is displayed and what emotion is felt, the employee responds one of the way he like to be.

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