Client Communication Case Study Case Study 1 Norm is a 45 year old man who has h
ID: 425165 • Letter: C
Question
Client Communication Case Study
Case Study 1
Norm is a 45 year old man who has had 2 appointments with you to date. In these sessions he has presented as a ‘happy go lucky’ man with seemingly not a care in the world. Today he presents very emotionally distressed but explains that he is unsure exactly what is upsetting him.
Outline how you could use motivational interviewing to support Norm to identify the cause of his distress and put in place strategies for change.
Client Background
Provide a brief summary of the client and how they presented today
Communication Methods
Outline the types of communication methods used to address the client’s presenting behaviour
Motivational Interviewing
Outline what Motivational Interviewing techniques you used and how these supported the client
Barriers
Outline any barriers to communication and how you addressed these
Difficult Situations
Outline what techniques you used to deal with this difficult situation
Outcome
Include a summary of the outcome achieved with this client Information
List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client
Action
Outline what was agreed to by the client and any follow up required
Explanation / Answer
Client background:
Client name is Norm and and he is 45 year old man.
Brief summary of client:
Initially Norm was happy go lucky man but recently found himself to be emotionally distressed.
Communication methods:
Non verbal communication- communicating through body language and facial expressions.
Verbal communication- communication using words and sounds in the form of questioning, confrontation and paraphrasing.
Motivational interviewing techniques:
Open ended questions
Reflective listening
Affirmations
Develop discrepancy
Express empathy.
Support self efficacy
Barriers of communication:
Barriers of communication can be lack of interest, personal barriers, use of jargon, emotional barriers,etc. These barriers can be reduced by encouraging active listening and generating interest while discussion.
Techniques to deal with difficult situations:
Listening to guided meditation
Regular exercise
Socializing
Apply all the principle discussed above while counselling the client to ensure effective results and regular follow up would ensure consistent improvement in solution for client's problem.
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