Client Communication Case Study Case Study 1 Jenny has been a client of yours fo

Question

Client Communication Case Study Case Study 1 Jenny has been a client of yours for the past 6 months. She has arrived today for her appointment presenting very agitated and not seeming like herself at all. She starts to complain about the lack of progress she is making. As she talks, she gets increasingly more angry. She is raising her voice almost to the point of yelling and other clients in the waiting room are getting concerned. Outline how you could use motivational interviewing to respond to Jenny. Ensure you outline the steps you would take to not only calm Jenny down, but also how you would support her to address her concerns and work towards progress.
Client Background Provide a brief summary of the client and how they presented today Communication Methods Outline the types of communication methods used to address the client’s presenting behaviour Motivational Interviewing Outline what Motivational Interviewing techniques you used and how these supported the client Barriers Outline any barriers to communication and how you addressed these Difficult Situations Outline what techniques you used to deal with this difficult situation Outcome Include a summary of the outcome achieved with this client Information List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client Action Outline what was agreed to by the client and any follow up required Client Communication Case Study Case Study 1 Jenny has been a client of yours for the past 6 months. She has arrived today for her appointment presenting very agitated and not seeming like herself at all. She starts to complain about the lack of progress she is making. As she talks, she gets increasingly more angry. She is raising her voice almost to the point of yelling and other clients in the waiting room are getting concerned. Outline how you could use motivational interviewing to respond to Jenny. Ensure you outline the steps you would take to not only calm Jenny down, but also how you would support her to address her concerns and work towards progress.
Client Background Provide a brief summary of the client and how they presented today Communication Methods Outline the types of communication methods used to address the client’s presenting behaviour Motivational Interviewing Outline what Motivational Interviewing techniques you used and how these supported the client Barriers Outline any barriers to communication and how you addressed these Difficult Situations Outline what techniques you used to deal with this difficult situation Outcome Include a summary of the outcome achieved with this client Information List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client Action Outline what was agreed to by the client and any follow up required Case Study 1 Jenny has been a client of yours for the past 6 months. She has arrived today for her appointment presenting very agitated and not seeming like herself at all. She starts to complain about the lack of progress she is making. As she talks, she gets increasingly more angry. She is raising her voice almost to the point of yelling and other clients in the waiting room are getting concerned. Outline how you could use motivational interviewing to respond to Jenny. Ensure you outline the steps you would take to not only calm Jenny down, but also how you would support her to address her concerns and work towards progress. Case Study 1 Jenny has been a client of yours for the past 6 months. She has arrived today for her appointment presenting very agitated and not seeming like herself at all. She starts to complain about the lack of progress she is making. As she talks, she gets increasingly more angry. She is raising her voice almost to the point of yelling and other clients in the waiting room are getting concerned. Outline how you could use motivational interviewing to respond to Jenny. Ensure you outline the steps you would take to not only calm Jenny down, but also how you would support her to address her concerns and work towards progress.
Client Background Provide a brief summary of the client and how they presented today Communication Methods Outline the types of communication methods used to address the client’s presenting behaviour Motivational Interviewing Outline what Motivational Interviewing techniques you used and how these supported the client Barriers Outline any barriers to communication and how you addressed these Difficult Situations Outline what techniques you used to deal with this difficult situation Outcome Include a summary of the outcome achieved with this client Information List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client Action Outline what was agreed to by the client and any follow up required
Client Background Provide a brief summary of the client and how they presented today Communication Methods Outline the types of communication methods used to address the client’s presenting behaviour Motivational Interviewing Outline what Motivational Interviewing techniques you used and how these supported the client Barriers Outline any barriers to communication and how you addressed these Difficult Situations Outline what techniques you used to deal with this difficult situation Outcome Include a summary of the outcome achieved with this client Information List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client Action Outline what was agreed to by the client and any follow up required

Explanation / Answer

Client Background

Provide a brief summary of the client and how they presented today-

Jenny is a client for the past 6 months. Today Jenny is very agitated and irate that there is lack of progress she is making. She gets angry and raises her voice before other clients.

Communication Methods

Outline the types of communication methods used to address the client’s presenting behavior-

The communication methods used in the client’s presenting behavior are-

Motivational Interviewing

Outline what Motivational Interviewing techniques you used and how these supported the client

Barriers

Outline any barriers to communication and how you addressed these

Difficult Situations

Outline what techniques you used to deal with this difficult situation

Outcome

Include a summary of the outcome achieved with this client

The client was not ready to listen initially. However, techniques such as empathizing, apologizing and listening actively to the client gave the client assurance that there is someone who ‘really’ understands the problem. Once the anger was diffused, the problem was discussed and a solution was provided. Constant follow up was made with the client to ensure that the client is happy with the solution and to take corrective action if required.

Information

List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client

Action

Outline what was agreed to by the client and any follow up required

The client agreed for the solution offered the second time. Also, the client agreed to try the solution for some time until the problem was resolved completely. Constant follow up was made to ensure that the problem was resolved completely.

Kindly note- the question provided in the case study ‘Outline how you could use motivational interviewing to respond to Jenny. Ensure you outline the steps you would take to not only calm Jenny down, but also how you would support her to address her concerns and work towards progress’ is detailed in the different sections above. Kindly refer to the write-up above.

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