Client Communication Case Study Case Study 1 Geraldine is a brand new client. As

Question

Client Communication Case Study Case Study 1 Geraldine is a brand new client. As you commence your client intake procedure with her, she begins to get very frustrated. She starts challenging you asking you why you need to know the questions you are asking.
Outline how you could use motivational interviewing to establish rapport with Geraldine and identify the cause of her frustration and concern and support her to identify areas for change.
Client Background Provide a brief summary of the client and how they presented today Communication Methods Outline the types of communication methods used to address the client’s presenting behaviour Motivational Interviewing Outline what Motivational Interviewing techniques you used and how these supported the client Barriers Outline any barriers to communication and how you addressed these Difficult Situations Outline what techniques you used to deal with this difficult situation Outcome Include a summary of the outcome achieved with this client Information List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client Action Outline what was agreed to by the client and any follow up required Client Communication Case Study Case Study 1 Geraldine is a brand new client. As you commence your client intake procedure with her, she begins to get very frustrated. She starts challenging you asking you why you need to know the questions you are asking.
Outline how you could use motivational interviewing to establish rapport with Geraldine and identify the cause of her frustration and concern and support her to identify areas for change.
Client Background Provide a brief summary of the client and how they presented today Communication Methods Outline the types of communication methods used to address the client’s presenting behaviour Motivational Interviewing Outline what Motivational Interviewing techniques you used and how these supported the client Barriers Outline any barriers to communication and how you addressed these Difficult Situations Outline what techniques you used to deal with this difficult situation Outcome Include a summary of the outcome achieved with this client Information List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client Action Outline what was agreed to by the client and any follow up required Client Communication Case Study Case Study 1 Geraldine is a brand new client. As you commence your client intake procedure with her, she begins to get very frustrated. She starts challenging you asking you why you need to know the questions you are asking.
Outline how you could use motivational interviewing to establish rapport with Geraldine and identify the cause of her frustration and concern and support her to identify areas for change.
Client Background Provide a brief summary of the client and how they presented today Communication Methods Outline the types of communication methods used to address the client’s presenting behaviour Motivational Interviewing Outline what Motivational Interviewing techniques you used and how these supported the client Barriers Outline any barriers to communication and how you addressed these Difficult Situations Outline what techniques you used to deal with this difficult situation Outcome Include a summary of the outcome achieved with this client Information List any information that you provided to the client (i.e. other services, strategies for change) and why you provided these to the client Action Outline what was agreed to by the client and any follow up required

Explanation / Answer

1.A Brief Summary:

Geraldine is a new client and is not happy to share relevant information. She is finding the new client initiating process tedious and cumbersome. The new client details are essential to provide accurate services to the client. She is frustrated with the process of information sharing and communicates it by asking why all this information and background knowledge is essential.

2. The type of communication methods used to address the clients present behavior is as follows:

3. The motivational interviewing techniques used by us are as follows:

4. The barriers to communication are as follows:

5. The technique used to deal with the difficult situation is as follows:

6. List of information provided to the client is as follows:

7. We agreed to the following and the follow up required is as follows:

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