PTER 12 Communicating with Others and Resolving Conflict pped direc tly from the
ID: 425529 • Letter: P
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PTER 12 Communicating with Others and Resolving Conflict pped direc tly from the distressed retailers who asking her questions about Costa Rican cooking and e a small payment for making the shipments.holidays. "Okay, I was raised in Costa Rica. That t was raised in Mexico. She speaks both doesn't mean that I think about my home country English and Spanish fluently, which facilitates her every day. I am here living and working in LA." working well in Los Angeles. However, Margot consid. Basil, a purchasing specialist, is the only senior ers herself to be multicultural beyond working well working at the company. He has forty years of experi- with Americans, Latinos, and Mexican-Americans. ence in merchandising women's clothing. "To me, Give me anybody, whatever ethnicity and race, and Margot is like a niece, but I don't think she gets it Ill warm up to that person," she says. Not all the staff about dealing with a senior. Margot keeps talking to members at the company are so convinced about the effectiveness of Margot's multicultural skills me about my health, retirement planning, and how I like working with younger people in an online busi- ness. I just don't like talking about senior concerns." Derek, the company website designer, who is African-American, said this about Margot: "I love the lady, but sometimes I think she patronizes me. Questions She starts almost all our conversations asking me something about professional basketball. Oh, yes, I know that the vast majority of NBA players are black, but so are almost all the doctors, scientists, and lawyers in Africa. To please Margot, I make a few general comments about basketball so the con- versation can proceed 1. What suggestions can you make to Margot about overcoming cross-cultural communica- tion barriers? 2. What might be the factor or factors contributing to any errors Margot might be making in terms of cross-cultural communication? Lucie, an order-fulfillment specialist, is a Latina 3. To what extent do you think the three staff members mentioned above are being too harsh in judging Margot's attempts at establishing raised in Costa Rica. She said that she appreciates Margot's working hard to establish rapport with her, but that she gets tired of Margot so frequently rapport?Explanation / Answer
1. Margot can work on various parameters like regular meetings with the staff members, learning the rules as well norms of the acceptable behaviour at workplace, consistently doing workshops on cross cultural environments, take part in discussions where everyone share their conflicts related to cross cultural communication, Be try to accommodate in cultural differences situations and open to learn new things, etc.
2.Some factors which are contributing to Margot error’s in cross cultural communication are-
Talking too much on unnecessary issues which is not related to the work like frequently asking on NBA Players, Costa Rica Cooking and holidays, personal talks like retirement plans, diet, etc. These are creating a point of irritation or frustration among respondent. It has to be improved by Margot to be effective at communication.
3. The three members are harsh but not very much in judging Margot’s attempts at establishing rapport. It is because Margot is continuously asking the same questions to them. It is not been twice or thrice but has become a regular thing. At workplace, she has to be more logical questioning. Just to please and satisfy Margot the members relying to her but they all are tired of this. Margot has to sincerely work on her communication and try to ask less questions of this type.
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