Review the \"Writing Effective Emails\" article under Reading and Resources, rev

Question

Review the "Writing Effective Emails" article under Reading and Resources, review the grading rubric and read the scenarios below

Option 1:

As the Director of Sales and Customer Service at Post Corporation, potential customers frequently visit your production facility before making purchase decisions. Your sales team has extensive decorum/etiquette training on how to do business with high profile customers/clients. However, the rest of the workforce has not received training in these areas, and you are concerned that an employee may unintentionally do or say something that offends your clients. In an e-mail to your supervisor, state why all employees in should receive etiquette training.

Option 2:

As the Coordinator of Customer and Investor Relations at Post Corporation, you have many friends in all departments of the organization. The CEO relies on your feedback concerning employee morale, and other issues that many impact staff motivation. He recently asked you to start reporting any conduct that may violate company policies. These behaviors include dress code violations to taking bribes from clients. In an e-mail to your supervisor, point out two specific issues you would like to discuss with him regarding his request.

Explanation / Answer

Option 1:

Sir,

This is in order to bring to your notice faht recently we have been witnessing and overall custoecu dissatisfaction in terms of feedbacks when on survey . The major highkihig is upon the offense of being unattended or queries not resolved or simply not feeling comfortable around with the service providing staffs. These people also run low on ettiquttes and mannerisms. There has been no grooming session dedictaed to all the downstream teams. They must be all able to perform the same diligence and excellence in aspects of customer guidance if at least not support sales. Thus I would like to request you to kindly pay heed to the need of the staffs who do not do sales but are however responsible for customers dropping in and are very much contributors to the company reputation . Thus not the direct sales but also the others those who have the slightest chance to step into a cusrocus should be prepared to address with ettiquttes and deliver perfection. End of the day it's about the credibility earned by the company.

Request you to do the needful for these employees to enhance and induce the communication skill.

Thanks and Regards

XYZ

Sales

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