Chapter 3 identifies 8 categories of performance measurement. Match each of the
ID: 428168 • Letter: C
Question
Chapter 3 identifies 8 categories of performance measurement. Match each of the following with the appropriate measurement.
1. Financial
2. Customer and market
3. Quality
4. Time
5. Flexibility
6. Innovation and Learning
7. Productivity and operational efficiency
8. Sustainability
Toxic waste discharge rate
Environmental and regulatory compliance
Budget variance
Revenue and profit
Customer satisfaction
Number of engineer changes
Design flexibility
Order fulfillment time
Customer ratings of goods and services
Customer retention
Service representative courtesy
Reliability
Percent of time meeting promised due date
New Product developmental rates
Employee satisfaction
Employee turnover
Time
Quality
Innovation and Learning
Customer and Market
Customer and Market
Flexibility
Productivity and Operation Efficiency
Sustainability
Financial
- A. B. C. D. E. F. G. H. I.Toxic waste discharge rate
- A. B. C. D. E. F. G. H. I.Environmental and regulatory compliance
- A. B. C. D. E. F. G. H. I.Budget variance
- A. B. C. D. E. F. G. H. I.Revenue and profit
- A. B. C. D. E. F. G. H. I.Customer satisfaction
- A. B. C. D. E. F. G. H. I.Number of engineer changes
- A. B. C. D. E. F. G. H. I.Design flexibility
- A. B. C. D. E. F. G. H. I.Order fulfillment time
- A. B. C. D. E. F. G. H. I.Customer ratings of goods and services
- A. B. C. D. E. F. G. H. I.Customer retention
- A. B. C. D. E. F. G. H. I.Service representative courtesy
- A. B. C. D. E. F. G. H. I.Reliability
- A. B. C. D. E. F. G. H. I.Percent of time meeting promised due date
- A. B. C. D. E. F. G. H. I.New Product developmental rates
- A. B. C. D. E. F. G. H. I.Employee satisfaction
- A. B. C. D. E. F. G. H. I.Employee turnover
A.Time
B.Quality
C.Innovation and Learning
D.Customer and Market
E.Customer and Market
F.Flexibility
G.Productivity and Operation Efficiency
H.Sustainability
I.Financial
Explanation / Answer
Revenue and profit – I. Financial
Design flexibility- F. Flexibility
Order fulfillment Time- A. Time
Customer ratings of goods and services – D. Customer and Market
Customer retention- E. Customer and Market
Service representative courtesy – B. Quality
Percent of time meeting promised due date- G. Productivity and Operation Efficiency
New Product development rates – C. Innovation and Learning
Employee Satisfaction- H. Sustainability
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