Summary Technical Customer Service Specialist with a vast knowledge of web appli
ID: 429631 • Letter: S
Question
Summary
Technical Customer Service Specialist with a vast knowledge of web applications, software and
framework seeking to assist clients in all troubleshooting endeavors and have the skilled to resolving
complex customer service issues in a timely manner.
Highlights
Troubleshooting proficiency MS Office proficiency
Exceptional telephone etiquette Database maintenance
Patient and diligent System checks and troubleshooting
Vast technical knowledge Advanced troubleshooting
Windows XP/Vista Computer diagnostics and repair
Microsoft Office expert Mac and PC expert
Strong ActiveX troubleshooting skills Highly motivated
Resourceful Organized
Experience
United States Navy September 2013 to Current
Network Engineer/System Administrator
Jacksonville, FL
I have responded to and resolved an average of 25 field service requests per day and also
completed 700 hours of advanced training in Information Security along with assisting in training
12 new service technicians.
Troubleshoot and resolve Internet connectivity and general software and hardware issues,
Identified product problems and strengths and collected data on the customer experience, Led the
design and development of software upgrades and the deployment of new services and products,
Added user accounts, troubleshot issues with users and monitored usage on the printing
management system, collaborated with the global team to resolve IT support cases, and handled
and processed confidential patient information.
U.S. Navy/Philippine Sea June 2010 to September 2013
System Administrator/ VTC Coordinator
Jacksonville, FL
Troubleshot and resolved Internet connectivity and general software and hardware issues,
collaborated.
with the global team to resolve IT support cases, maintained detailed administrative and
procedural.
processes to improve accuracy and efficiency, responsible for image deployment, computer
equipment, physical deployment of equipment and relocation for equipment as needed, created
databases and spreadsheets to improve inventory management and reporting accuracy and Handled
and processed confidential information.
U.S. Navy June 2007 to March 2010
Information System Technician
San Diego, CA
Provided IT Support to all departments, Assisted with helpdesk support team, maintained detailed
administrative and procedural processes to improve accuracy and efficiency, verified.
that information in the computer system was up-to-date and accurate.
Education
Strayer University May 2014
Bachelor of Science: Information Systems Networking
Washington, DC
Information Systems Networking
Strayer University MIS March 2016
MBA
Washington, DC, United States
Affiliations
I am an Accomplished Computer Technician with a rapidly increasing range of industry experience
looking to bring strong instincts and a proven record of procedural compliance, process management and
strong operational skills to a rapidly growing company. I'm knowledgeable with background in
imaging, printer installation, memory installation, hard drive installation, motherboard replacement and
general troubleshooting. I've been responsible for the upkeep and reliability of multiple networks that
served the Military Command along with LAN Administrator being responsible for the management of 4
networks totaling 835 users. I've configured, deployed, and maintained 200 switches, routers and
complex Open and Secure wireless networks supporting dynamic computer applications for 2,300 users
resulting in a 99% network accessibility and reliability rate. I am seeking a challenging position with
opportunities for expanding upon existing skill base. If given the opportunity I would be a great asset to
your company. I am a dependable and dedicated professional with exceptional work ethics and very
knowledgeable of my job.
Additional Information
Active Top Secret Clearance, Certified in Security + CE and Network + CE.
Explanation / Answer
Name:
General Information:
Date of Birth:
Phone #: E-mail:
Technical Customer Service Specialist with a vast knowledge of web applications, software and
framework seeking to assist clients in all troubleshooting endeavors and have the skilled to resolving complex customer service issues in a timely manner. Competent to work in all levels of management.
Work Experience:
United States Navy (Jacksonville, FL)
Network Engineer/System Administrator -September 2013 – to date.
Troubleshoot and resolve Internet connectivity and general software and hardware issues,
Identified product problems and strengths and collected data on the customer experience, Led the
design and development of software upgrades and the deployment of new services and products,
Added user accounts, troubleshot issues with users and monitored usage on the printing management system, collaborated with the global team to resolve IT support cases, and handled
and processed confidential patient information.
Responded to and resolved an average of 25 field service requests per day and also
completed 700 hours of advanced training in Information Security along with assisting in training
12 new service technicians.
U.S. Navy/Philippine Sea (Jacksonville, FL)
System Administrator/ VTC Coordinator – June 2010 – September 2013
Troubleshot and resolved Internet connectivity and general software and hardware issues,
collaborated with the global team to resolve IT support cases, maintained detailed administrative and procedural processes to improve accuracy and efficiency, responsible for image deployment, computer equipment, physical deployment of equipment and relocation for equipment as needed, created databases and spreadsheets to improve inventory management and reporting accuracy and handled and processed confidential information.
U.S. Navy (San Diego, CA)
Information System Technician – June 2007 – March 2010
Provided IT Support to all departments, Assisted with helpdesk support team, maintained detailed
administrative and procedural processes to improve accuracy and efficiency, verified that information in the computer system was up-to-date and accurate.
University
Strayer University May 2014
Bachelor of Science: Information Systems Networking
Washington, DC
Information Systems Networking
Strayer University March 2016
MBA
Languages:
English
Spoken: Native
Reading: Native
Writing: Native
(Add another language that you can speak)
Personal References:
(Add up to 3 references)
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drjack9650@gmail.com
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