At the annual strategic planning retreat, you have been tasked to identify proce

Question

At the annual strategic planning retreat, you have been tasked to identify processes and objectives related to building the organization's non-financial performance measures, such as customer satisfaction, customer retention, time to market, market presence, etc. As a company seeks to increase its future earnings through a stronger value proposition, they are counting on you to create appropriate timelines and objectives, as well as addressing conflicting objectives and other challenges. What do you report out as your plan for moving forward during the retreat?

Explanation / Answer

Corporate culture is very essential in defining and formulating a strategy for an organisation. According to the organisational culture, dependencies of strategies are changed. Corporate culture define the type of strategies which is needed for the organisation in the meantime. Different aspects of diversity as well as cultural and corporate needs of the organisation effects the formulation of an strategy. Decisions which affect the organisational equity and interferes in the organisations management are usually excluded from strategy formulation different people in the corporate culture also effects the formulation of the strategy and their effect is reflected on the strategies which are created .

In this case epic corporation is a software development company which has a very strong culture. Their claims about the softwares as highly inter operable through the industry standards as well as the quickness to implement the specific software into the organisation with high level of customer satisfaction is one of the most satisfactory terms that can be provided by a company. Call proving this is specific term this company has already won awards for their softwares.

Some features of a good culture is as follows.

Expectations = reality

This is one of the best practices for the organisation as the expectation of the customer is directly related to the reality. This situation increases the overall reliability of the organisation towards the customer and increase the level of satisfaction for the customer by providing the actual service. Any expectations into reality is a best available practice for any company for its customers.

Keeping commitment

Keeping commitment and staying on that commitment is another aspect of good ethics from the company.It shows the commitment towards the customer and the service from the company which increases the overall level of morality and ethics in the organisational structure.

Have standards be fair to all

Having specific standards of a work inside the organisation and being fair for each and every employee as well as customer is also a fine example of high cultural ethics.

Have courage. What you put up with is what you stand for

This is specific term increases the overall problem solving capabilities of employees even after the face problems. Having a strong backend support for the employees, overall level of implementation different situation give courage to the employee to conquer the goals.

Some of the principles which are very influential and shows strong ethics are as follows

Making the products joy to use.

This is specific term ensure that the product development company is easy to use and the product is not monotonous for the customer. This directly increases the customer involvement in the product and increased customer involvement results in better usability of the product.

Design in collaboration with uses

By collaborating yourself with the users in design. Overall level of design can be done according to the need of the user. Designing a software according to the users interest could be very beneficial for the organisation as it would be directly usable to the customer and it would increase the overall customer experience.

Generalise to benefit more

More the things are generalized, more the ease of use happens. By generalizing multiple terms, overall satisfaction level of the customer can be widely increased which benefits in increased loyalty.

Follow process. find root causes .Fix process

This procedure ensures best available rectification for the problems. By having this simple architecture of problem solving, overall time taken in solving the problem is widely reduced which is directly responsible for better efficiency and productivity.

All in all we can say that epic's culture is very high performance and offers wider adaptability of the situations as well as provide better working environment for the employees using high morals and ethics. By using these standard for morals and ethics Epic is going to compete in the market with a better platform.

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