You are the founder and president of a small janitorial and landscaping service

Question

You are the founder and president of a small janitorial and landscaping service that employs 100 people. You anticipate hiring another 25 people over the next 8-12 months, due to increasing new contracts with local businesses and residences that require your services. You believe this growth in business will translate into revenues and profits 30-40% higher than now if customer satisfaction remains high. What specific metrics and HR practices should HR implement to ensure continued and improved customer service?

Explanation / Answer

To ensure the continued and improved customer service the organisation can use Quality Metrics to measure the customer service response. It can be used in the following ways:

The others HR practices to ensure the continued and improve customer services are as follows:

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