Take a few moments to bring to mind managers with whom you have worked over the
ID: 452937 • Letter: T
Question
Take a few moments to bring to mind managers with whom you have worked over the years. Which of those managers do you consider to have been the best decision manager? Label this manager BDM, for obvious reasons. Which of those individuals do you regard as the worst decision manager of the whole group? Call this person WDM. Now construct a small table. Label each row of the table with one of the four classes of activities in the decision management portfolio: inuencing specic decisions, supervising decision routines, shaping decision practices, and providing decision resources. Label one column of the table BDM. In each cell in that column, briey note an incident that best illustrates how BDM approaches the given decision management activity. For instance, in the inuence row of that column, note a prototypical instance in which BDM took actions that signicantly affected how several people collaboratively made a decision that had major consequences for your company. In another column of the table, record reminders of similar incidents for WDM. When you are done with your table, simply reect on it. Ask yourself questions like these: “What’s different about how BDM and WDM manage decisions? Why do they do things so differently? Suppose I were supervising both BDM and WDM. How could I get WDM to function more like BDM?”
Explanation / Answer
The Manager called the team and explained the situiation the company was going through and promised that he shall collect the feedback and report the same to the higher management and try to keep their point. S/He took personal time with the team member after the meeting to understand if the increased time created any massive unrest in their family or personal lives: Tried to solve them if he could or gave them the confidence that they themselves could.
The worst Manager also called a meeting but only to make and announce ment that those found leaving the office without clocking their 45 hours shall be liable to strict penalties.
S/He threatened the employees that any miosconduct could lead to delays in their promotion or have a serious impact on their carreers.
The Best decision making manager allowed the team to figure out the solution themselves- S/He allowed scope for discussions aamongst themselves.
The team got along better and felt lot morre bonded after the discussions and there were more than one people willing to be availabe on weekends incase the other had a problem.
The worst decision making manager simply announced the shift plan and made use of fear to make the employees follow it.
The employees were demotivared and were unwilling to fill in for each other in case someone was unable to work during the weekends.
The best decision making maner called for the team leads and asked their opinion and collected relevant data for chartering the new plan.
S/he did an impact analysis and tried to see the number of people he could make happy by the new promotion mechanisms and tried to meet the objective of making if not all most of the people happy.
One thing that may clearly comeout from the above table is that the Best decision Making Managers:-
1. Rely on evidence based decision making
2. Take collective opinion on any decisions.
3. Spends personal tme with the team members to understand their Point of view and changes his/her modus operandi to accomodate their suggestions.
Thanks!
Table for Comparing BDM and WDM Activities in Decision Management Portfolio Incident BDM's Response WDM's Response Inuencing specic decisions The company was planning to increase the working hours from 40 hours a week to 45 hours a week obviously all the employees felt dissatiafied and were unwilling to accept the change.The Manager called the team and explained the situiation the company was going through and promised that he shall collect the feedback and report the same to the higher management and try to keep their point. S/He took personal time with the team member after the meeting to understand if the increased time created any massive unrest in their family or personal lives: Tried to solve them if he could or gave them the confidence that they themselves could.
The worst Manager also called a meeting but only to make and announce ment that those found leaving the office without clocking their 45 hours shall be liable to strict penalties.
S/He threatened the employees that any miosconduct could lead to delays in their promotion or have a serious impact on their carreers.
Supervising decision routines The Team was expected to come up with a shift plan which involved some people to fill in during the weekends too.The Best decision making manager allowed the team to figure out the solution themselves- S/He allowed scope for discussions aamongst themselves.
The team got along better and felt lot morre bonded after the discussions and there were more than one people willing to be availabe on weekends incase the other had a problem.
The worst decision making manager simply announced the shift plan and made use of fear to make the employees follow it.
The employees were demotivared and were unwilling to fill in for each other in case someone was unable to work during the weekends.
Shaping decision practices Company came up with a methodology to promote the employees that was fair and satisfied if not all most of the people.The best decision making maner called for the team leads and asked their opinion and collected relevant data for chartering the new plan.
S/he did an impact analysis and tried to see the number of people he could make happy by the new promotion mechanisms and tried to meet the objective of making if not all most of the people happy.
Thw Worst Manager didnot consult people, S/he just picked up the relevant data and revised the promotion plan to promote those who had lobbied for the same. Providing decision resources The company had a client who changed his requirenents plenty of times. The best decision making manager ensured that the information resource reached each and every employee so that there are no gaps and those having to make a decision even in his abscence can do that at ease. Thus facilitating evidence based decision making. The Worst decision makier didnot inform the team about the changes, as a result team met a failure and the final product was nothing like the customer expectations.Related Questions
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