In the last one year, XYZ has received numerous customer complaints about the qu

Question

In the last one year, XYZ has received numerous customer complaints about the quality of customer service provided by XYZ. XYZ’s customer satisfaction surveys show that customer satisfaction levels have significantly dropped over the last one year. John and Marc have been put in charge of defining the business need to address the problem of poor customer service. John states that the desired outcome is implementing a Customer Relationship Management software. Marc states that the desired outcome is increasing customer satisfaction.

John is correct.

Marc is correct.

Both are wrong.

Both are correct.

John is correct.

Marc is correct.

Both are wrong.

Both are correct.

Explanation / Answer

Both are correct

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