PROBLEM Joe must assign a project to a couple of employees. The project involves

Question

PROBLEM

Joe must assign a project to a couple of employees. The project involves assessing and realigning the process for ordering and retrieving purchased items from the warehouse to ensure that they are delivered in a timely manner to the customer service desk for pickup. There have been a lot of complaints about long customer wait times.

Joe has been avoiding assigning the project because he believes the assignment will be met with resistance. The project will be challenging and time consuming. It will also require two employees, which could double the amount of resistance he will receive.

Joe believes that Fred Staid and Sally Ambitious would be the ideal candidates to assign to the project. Fred has an analytical mind and methodical approach to addressing problems. He would probably have a lot of great ideas about how to improve warehouse efficiency and would take a deliberate, step-by-step approach. Sally is one of Joe’s most energetic employees. She is the team leader in the warehouse, and it would not surprise Joe if she eventually moved to a sales or management position. Sally has good instincts about how to improve processes and has, in fact, implemented many of them already. She is a go-getter and would be a good balance with Fred’s more methodical approach.

Joe anticipates the following resistance:

1. Both Fred and Sally may suggest that the customer service function is not their area of responsibility. Indeed, there is a vacancy for the position of team leader of the customer service desk, so they may argue that Joe should do the project himself, assign a couple of team members in the customer service desk to do it, or wait until a team leader has been hired. Yet, Joe and Jim Talent believe all functions are interrelated and that cross training is important. They also do not believe that any of the customer service employees possess the qualifications or drive to take on this project.

2. Joe has some reservations about whether Fred and Sally will work well together. Though generally cordial to each other, they do not spend a lot of time working together. Joe thinks they would be a good team because of their unique work qualities that are needed for the project. However, he is concerned that their personalities may clash.

3. Joe is concerned that either Fred or Sally or both will be annoyed by his continued overtures to encourage them to collaborate. Joe has suggested that they work together on other projects in the past but was rebuffed. Joe has been patient, but this project is too important to let go. Joe is concerned that if he is too insistent, either or both individuals will be more emphatic in their refusal to work together. Then, they will build up resentment toward Joe, putting at risk a relatively good working relationship Joe currently enjoys with them.

4. Fred may express resistance because the problem does not appear to involve delivery and the loading dock, while it does involve the warehouse, which is Sally’s area of responsibility. Because of this, Fred may also think that he is not qualified to address customer service issues. Fred is also a little set in his ways and seems to focus only on the delivery function to the exclusion of any concern about other functions.

5. Though Sally is energetic, she may express resistance because she does not have the time to devote to it because of all the changes and new procedures she is trying to implement in the warehouse. She may also be resentful about the project, feeling perhaps that she is being faulted for the long wait times between the warehouse and the customer service desk. However, Joe believes that the problem is more systemic than anything Sally could have corrected through her efforts alone.

6. Sally may feel threatened by Fred’s involvement in addressing warehouse issues. She may see this as an intrusion into her “turf.”

Joe must approach Fred and Sally individually and encourage them to accept the assignment and work together to accomplish the task.

PROCEDURE

There are two options for selecting players for this role-play: (1) Three students volunteer to play Joe, Fred, and Sally or (2) all students pair up in groups of two.

Option 1: If the first option is selected, the students who volunteered will role-play two scenes: (1) Joe engaging in collaboration with Fred and (2) Joe engaging in collaboration with Sally. Allow approximately ten minutes for each scene. All other students will observe the role-plays and critique whether the efforts to collaborate were successful.

Option 2: If the second option is selected, each pair of students should role-play the two scenes, as follows: (1) the first student plays Joe and the second student plays Fred and (2) the second student plays Joe and the first student plays Sally. Allow approximately ten minutes for each scene. After all students have finished their role-plays, the class will reform and discuss whether they succeeded and what challenges they faced in encouraging collaboration.

With either option, players should be encouraged to fully assume the personality of the character selected. They may also be creative in adding additional facts and information regarding Joe’s need for collaboration and Fred’s and Sally’s resistance to it, provided the facts and information are consistent with the scenario and the role profiles. Though the players role-playing Fred and Sally should not be unduly obstinate, they should not willingly collaborate either unless a truly workable plan for collaboration can be achieved.

Additional role-play option: To extend the role-play, consider a third role-play scenario. In this option, assume Joe has been successful in encouraging one of the two individuals to work with the other, but unsuccessful in encouraging the other individual. In this scenario, leave Joe out of the scenario and have the student role-playing Sally approach Fred to encourage collaboration, or vice versa. Whoever role-plays the individual being approached should continue to offer resistance, at least initially, depending on how effective the collaborative party is in his or her approach.

Questions.

Joe must assign a project requiring Fred and Sally to collaborate. He anticipates resistance and must encourage each to collaborate with the other. How successful was Joe in applying the building blocks of collaboration?

What aspects of the collaborative discussion went smoothly? What aspects were more difficult?

Explanation / Answer

Ans:

Players ought to be urged to completely accept the identity of the character chose. They may likewise be innovative in including extra certainties and data in regards to Joe's requirement for coordinated effort and Fred's and Sally's imperiousness to it, gave the truths and data are reliable with the situation and the part profiles. Despite the fact that the players pretending Fred and Sally ought not be unduly resolute they ought not eagerly team up either unless a really workable arrangement for joint effort can be achieved.To develop the pretend consider a third pretend situation. In this alternative accept Joe has been fruitful in empowering one of the two people to work with the other however unsuccessful in empowering the other person. In this situation, let Joe well enough alone for the situation and have the understudy pretending Sally approach Fred to empower coordinated effort or the other way around. Whoever pretends the individual being drawn nearer ought to keep on offering resistance at any rate at first relying upon how viable the community oriented gathering is in his or her approach.from the point of view of development and advancement your framework doled out part figures out who you can get to be. Learning laborers are esteemed for their abilities experience proficient systems open notorieties and numerous other liquid setting subordinate characteristics. Thus securing down their characters advance strips them of a generous extent of their present worth and at the same time decreases their capacity to adjust improve and react to ecological changes by moving their reasoning or practices. In plain terms deciding their personalities ahead of time blocks the production of future worth.

Joe is worried that either Fred or Sally or both will be irritated by his proceeded with suggestions to urge them to work together. Joe has recommended that they cooperate on different tasks in the past yet was rebuked. Joe has been tolerant, however this anticipate is excessively essential, making it impossible to give up. Joe is worried that in the event that he is excessively unyielding, either or both people will be more decided in their refusal to cooperate. At that point, they will develop disdain toward Joe putting at danger a generally decent working relationship Joe as of now appreciates with them.

2:

In spite of the fact that the players pretending Fred and Sally ought not be unduly stubborn they ought not readily team up either unless a really workable arrangement for joint effort can be achieved.Working in gatherings can be an exceptionally positive ordeal for it permits them to take responsibility for learning, and they get to be dynamic instead of uninvolved learners. Notwithstanding picking up a more profound comprehension of the current subject, the collaboration that understudies have with their associates is similarly important. the possibility to create deep rooted learning aptitudes including basic speculation critical thinking and basic leadership capacities and also social abilities, for example, viable correspondence arrangement and struggle determination. Teachers may guarantee the achievement of gathering work by tailing some of these straightforward rules:

Extra pretend choice: To amplify the pretend, consider a third pretend situation. In this alternative, expect Joe has been effective in empowering one of the two people to work with the other, yet unsuccessful in empowering the other person. In this situation, let Joe well enough alone for the situation and have the understudy pretending Sally approach Fred to energize joint effort, or the other way around.

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