Answer the following questions. 1. A top down flowchart should, a) have no more
ID: 463701 • Letter: A
Question
Answer the following questions.
1. A top down flowchart should,
a) have no more than four steps
b) have no more than seven steps
c) have no more than ten steps
d) Have as many steps as required
2. Essentially, what QFD does it to translate the customers reqirements into appropriate technical requirement at all stages.
a) True
b) False
3) Status accounting, one of the four processes of configuration management, enables people on large, volatile projects to avoid using outdated versions of documents and components.
a) True
b) False
4. TQM is about making continuous improvements, but BPR is about making step change improvements.
a) True
b) False
5. Which of the following sections of ISO 9001: 2008 applies to determining the process needed to convert customer requirements into customer satisfaction?
a) Quality management system
b) Management responsibility
c) Resource management
d) Product realisation
e) Measurement analysis and improvements
6. Which of the following represents the process of engaging multi-functioning teams to provide an integrated approach to product introduction?
a) Total design
b) Quality functioning
c) Simultaneous engineering
d) (b) and (c)
e) (a) and (c)
7. Which of the following doesn't contribute to effective leadership?
a) Avoiding incorporating objectives in mission statement
b) Provision of supporting plans
c) Empowering employees
d) Appropriate management structure
e)Defining critical success factors
8. Teamwork plays important role in changing culture of organisation?
a) True
b) False
9. Which of the following is a link comprising "quality chains"?
a) Service by internal supplier
b) A part passed by external supplier
c) A service by external customer to internal customer
d) A part passed by internal customer to internal supplier
e) A piece of information communicated by internal supplier to internal customer.
10. 'Quality gurus' such as Deming, Juran and Crosby agree on one unique definition of quality.
a) True
b) false
Explanation / Answer
Answer the following questions.
1. A top down flowchart should,
d) Have as many steps as required
A top-down flowchart is a type of flowchart that shows the most important steps of a process and emphasizes the "big picture"
2. Essentially, what QFD does it to translate the customers reqirements into appropriate technical requirement at all stages.
a) True
Quality Function Deployment (QFD) is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs.
3) Status accounting, one of the four processes of configuration management, enables people on large, volatile projects to avoid using outdated versions of documents and components.
a) True
Status accounting provides the means by which the current state of the development can be judged and the history of the development life cycle can be traced
4. TQM is about making continuous improvements, but BPR is about making step change improvements.
a) True
Business process reengineering (BPR) is the analysis and redesign of workflows within and between enterprises in order to optimize end-to-end processes and automate non-value-added tasks
5. Which of the following sections of ISO 9001: 2008 applies to determining the process needed to convert customer requirements into customer satisfaction?
a) Quality management system
ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
6. Which of the following represents the process of engaging multi-functioning teams to provide an integrated approach to product introduction?
e) (a) and (c)
7. Which of the following doesn't contribute to effective leadership?
a) Avoiding incorporating objectives in mission statement
Effective leaders know the organization’s overall purpose and goals, and the agreed-upon strategies to achieve these goals
8. Teamwork plays important role in changing culture of organisation?
a) True
Company espoused teamwork as a core value, by reinforcing the organization's mission & eventually changing culture of organization
9. Which of the following is a link comprising "quality chains"?
a) Service by internal supplier
Quality chains state that each person in an organization takes output from someone else (their internal supplier), adds value to it and then passes it onto someone else (their internal customer). This process continues until the product/service being produced finally reaches the external (actual) customer
10. 'Quality gurus' such as Deming, Juran and Crosby agree on one unique definition of quality.
b) false
DEMING'S SYSTEMOF PROFOUND KNOWLEDGE &
DEMING'S SEVEN DEADLY DISEASES &
DEMING'S FOURTEEN POINTS
VS
JURAN'S QUALITY TRILOGY
VS
CROSBY'S COST OF QUALITY &
CROSBY'S FOUR ABSOLUTES OF QUALITY
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