20. _____ conflicts often arise when each of the two different groups in an orga

Question

20.

_____ conflicts often arise when each of the two different groups in an organization wants its jobs handled first, but the support department obviously cannot help everyone first.

Question 20 options:

Positive

Interpersonal

Strategic

Structural

24.Identify the correct statement regarding structural conflict.

A) Its primary intent is to use competition to motivate employees to do exceptional work.

B) If some employees involved in a structural conflict report to another supervisor, managing the conflict requires the cooperation of only one employee’s supervisors.

C) Knowing that a conflict is structural frees a supervisor from taking the issue personally and alerts him or her to situations that require extra diplomacy.

D) Because supervisors do not establish an organization’s structure, they are not needed to be able to recognize the sources of structural conflict.

25. When responding to a conflict where the other person is emotional, one should:

A) explain the constructive ways of using emotions

. B) first let that person vent those feelings.

C) concentrate on the problem at hand and not let that person be emotional.

D) use avoidance or smoothing as a way to manage the conflict.

A)

Positive

B)

Interpersonal

C)

Strategic

D)

Structural

Explanation / Answer

20.

_____ conflicts often arise when each of the two different groups in an organization wants its jobs handled first, but the support department obviously cannot help everyone first.

D)       Structural – When the difference arises due to limited resources it is structural conflict.

24. Identify the correct statement regarding structural conflict.

C) Knowing that a conflict is structural frees a supervisor from taking the issue personally and alerts him or her to situations that require extra diplomacy.

It helps in developing interpersonal skills and also help people to work together.

25. When responding to a conflict where the other person is emotional, one should:

A) explain the constructive ways of using emotions

An emotional person can be motivated easily, if the conflict is resolved constructively the company will be able to resolve the situation easily.

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