When Theresa Martinez relocated from the East to the Midwest, she needed to find

Question

When Theresa Martinez relocated from the East to the Midwest, she needed to find a bank with offices in her new state. Several banks offered banking products (checking and savings accounts, loans, certificates of deposit) and other financial products (mutual funds, insurance) that were available from her former bank. After selecting U.S. Bank, Theresa needed some help with her accounts and went to visit her personal banker. She was very impressed with the banker's attitude and willingness to explain certain items to her in terms she could understand. The service Theresa received from the U.S. Bank representative exhibited __________ properties.

A. expertise

B. search

C. customer relationship

D. credence

E. experience

Explanation / Answer

A. expertise

Reason

The US bank is in the business and they know what the customer wants and they should explain terms in layman words which is what this bank precisely did. Thus, it is expertise related properties.

Related Questions

Navigate

• Browse (All)
• Browse W
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.