Chapter 12 1. A drawback of Six Sigma quality is diminishing worker moral. a. Tr

Question

Chapter 12

1. A drawback of Six Sigma quality is diminishing worker moral.

a. True

b. False

2. Managers must not base quality standards for the products on expected ROQ.

a. True

b. False

3. Total quality management (TQM) requires all business functions to work together to ensure product quality.

a. True

b. False

4. Service businesses cannot measure the quality of their work.

a. True

b. False

5. Quality in manufacturing simply means a product has to be dependable and free of defects.

a. True

b. False

Explanation / Answer

1.TRUE

Six Sigma is a set of tools and techniques for process improvement. It employs statitical methods to devise methods to eliminate the causes of defects and minimizing variability in manufacturing and business processes.

As every thing follows a defined sequence of steps and has specific value targets,only a small coterie of experts are involved . The rest average worker morale does get affected.

2.FALSE

Managers must base quality standards for the products on expected ROQ.

ROQ approach treats quality improvement efforts as investments and assumes that these efforts

must be made financially accountable. The ROQ approach enables managers to determine where to spend on service quality,how much to spend, and the likely financial impact from service expenditures, in terms of revenues, profits, and return on investments in quality improvement—the “return on quality.”

3.TRUE- Total quality management (TQM) requires all business functions to work together to ensure product quality.It is to assure comprehensive quality in all areas of business like finance,marketing, production and personnel.

4. FALSE- Service businesses cannot measure the quality of their work.

They can measure their quality for all services rendered-like banks displaying time limits for their various daily banking services offered to their customers.

.5.FALSE- Quality in manufacturing does not simply means a product has to be dependable and free of defects

It has to meet the economies of production- ie. optimal use of resources,including materials, labour and time in its production

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