Your response should be no less than 200 words Task: Outline the steps needed to
ID: 327403 • Letter: Y
Question
Your response should be no less than 200 words
Task: Outline the steps needed to resolve the issue of Scenario part 2 by:
• How will you would adjust your plan to include any actions you will take?
• Provide your reply back to HR.
Scenario Part 2:
Work place unrest Part two provides additional information based on talking with your people.
Jill: You met Monday afternoon and had a positive and productive discussion. She reiterated what HR had said to me concerning email and talking to Jill. Jill felt she was not challenged job wise and that her and Jack were not getting along. She told you about what she considered bullying the day that people thought she was sick and Jack ordered her into the conference room. Jill stated she was not sick and Jack wanted to send her home and would not let up. She also discussed her working relationship with Jack that they were sometime at odds as she is a type A personality. Jill ended the conversation with that she wants to be challenged and work things out with Jack.
Jack: You met with Jack right after he got back from vacation. Jack was a little taken back concerning the incident as he stated that Jill turned around waived a finger saying “you’re pissing me off” and ordering her into the conference room. Jack stated that he was concerned as were others in the work area because Jill had just gotten back from Africa and was sick. He said that he did order her to the conference room. Jack went on to say that Jill was having a hard time finding her role and continually asked what her job entailed. Jack thought he was patient in trying to explain her role to include finding her more challenging work. Jack also stated that he is looking for other work because her main project is about done.
Tami: You talk with Tami in private who was in the area when the above confrontation occurred over Jill being sick. Tami stated both Jill and Jack got out of control. You brought up this point up (both out of control) to both Jill and Jack and they both nodded in acknowledgement. Tami was nervous and really did not have much more to say other than Jack and Jill were at odds with each other.
Explanation / Answer
In the given case study, Jill and Jack have been shown as colleagues who have misunderstood each other. From the point of view of Jill, Jack is guilty as he called him to conference room with order and told her to go home. She found him to be rude and authoritative. The reason for her to feel this is the command Jack gave her for coming to conference room and to go to home.
From the point of view of Jill, he tried to prove himself right and said that Jill was sick as all of the office members observed and also said that he ordered her to the conference room but the reason for the command was not any authority but to ask her health and to help her in going home.
From Tami it was confirmed that both Jack and Jill were rude to each other and were out of control.
As a mediator or the one to solve this issue, the plan of action will be to make Jack and Jill confront each other. To make them understand the reason from each other's point of view about the rude behaviour. To make Jack understand that Jill was not that sick and was not willing to go home rather wanted to work and even if he was concerned, but the concern should have been shown in a mild manner and not in authoritative one, especially in front of the other staff. To make Jill understand that Jack was not willing to insult her rather he wanted to help her thinking she was not well.
To the HR, the reply would be to frame policies to handle such concerns and issues amongst colleagues and provide space for personal health in the busy schedule and work pressure. The reply to HR would contain the fact that Jack was willing to care for his colleague and Jill felt insulted because of the authoritative way Jill used to help her out. It would also contain the fact that the other staff, like Tami felt that both of them were out of control and a situation arised which could have been avoided.
HR would have to frame policies to make work place a healthier work place to increase efficiency of the staff and avoid such arguments in future.
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.