(A computer program upgrade with a new user interface has just been installed in

Question

(A computer program upgrade with a new user interface has just been installed in the work place. There is a significant decrease in productivity. Therefore, a performance discrepancy exists.) Validate this Performan ce Gap: 1- 2- Performance Assessment: Generate a purpose statement based on a defined performance gap Performance Assessment Chart A. Measure the actual Performance & Confirm the Desired performance Observe Test VInterview top performers, subject matter expects, novice performers, supervisor VGather data from standards, surveys, occurrence reports, error records, awards and recognition criteria B. Identify the causes for the performance gap: VCould include lack of resources, such as technology capacity, limited knowledge of workers, limited processes developed Could be lack of motivation, or person is "unwiling" to perform the task Could be lack of knowledge and skills, or employees don't know how 3- Compose a summary purpose statement and instructional goals The purpose statement should express in terms what the training will accomplish using plain language Instructional goals are "terminal" tasks that trainees will perform at the end of the course. They answer the questions "What will trainees be able to do as a result of participating in this course?" The goals do NOT specify criteria for the performance or the conditions under which the performance should be demonstrated. Hint: a sample provided for different gap it's okay if you simulate the sample.

Explanation / Answer

Here we are taking the example of upgradation of Windows 7 to Windows 10 along with Microsoft Office 2016 at Work Place . The need of the hour is an off the job and on the job training programme which will help employees to garner skills and the confidence on new user interphase which will improve productivity. So here purpose statement will be as follows : The purpose of the training programme is to reduce & subsequently remove performance descrepancy and improve productivity of employees & organization . Now let us generate the performance assesment chart We have interviewed 50 key performers and results are listed below . Actual Performance Desired Performance Primary Cause Percent of the performance gap 70% found it difficult to navigate through the PC starting from Start Key as in Windows 7 & locate files stored in the system Navigation was expected to improve as Windows10 while retaining the original flavour of Windows 7 it has added new features which intend to improve over all features. Infamiliarity and lack of confidence in using the new user interphase . Start key was percieved to be more user friendly and famillier and there was fear of unknown as saving and locating files was perceived to be difficult. 65% 30% found it difficult to work on Microsoft Office 2016 which has replaced Office 2007 which was used in Windows 7 . Windows 10 along with Office 2016 was expected to bring in more collaboration along with making improving efficiency working on word , excel & power point Lack of knowledge here was the primary reason for less than expected performance of employees on Microsoft Office 2016 as employees were used to working on Office 2007 and in between office 2010 has also come over. 25% Now let us rewrite purpose statement and instructional goals. The purpose of the training programme is to instill familliarity about Windows 10 & Microsoft Office 2016 among employees , improve their knowledge , improve their confidence , reduce & subsequently remove performance descrepancy and improve productivity of employees & organization . Instructional Goals 1. Employees will be able to navigate faster through the new user interphase , locate files faster and share information faster there by leading to more collaboration , faster & better decisions . 2. Employees will be able to work faster and more efficiently on improved versions of word , excel and power point in Office 2016.

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