Read the incident for Discussion “ St Margaret’s Hospital” on page 261. What wou
ID: 369064 • Letter: R
Question
Read the incident for Discussion “ St Margaret’s Hospital” on page 261. What would you recommend Mary Lynn do?
St. Margaret's Hospital Mary Lynn DeCold is the Quality at St. Margaret's Hospital, a large acute care facility. She is responsible for monitoring all of the performance improvement projects that take place in the hospital. At any given time numerous projects can be underway, departmental and some enterprise-wide efforts. The Joint Commission on Accreditation of Health- care Organizations is scheduled to conduct a survey of St. Margaret's in 9 months. It is a requirement of the accrediting agency that three performance improvement projects be spotlighted during the survey. Mary Lynn wants to be sure that she picks three projects that will be somenished within the next month or two so that they have Improvement Director INCIDENTS FOR DISCUSSION . 267 at least 6 months' worth of data to show that the project improved performance. has asked J. Z. Smith to help them implement a newly purchased Dead-Beat-Parent tracking system. Jeremy is Mary Lynn is having trouble getting information on ervous and wants to be sure that they meet the speci- the status of the three projects she chose. Communication fications of this new project. He is not sure if the stand between the project managers and the Quality ard action plan needs changing or if there is something Improvement Department is not always timely. She was lse he should do. to be sure that all three are completed in plenty of time before the survey is scheduled. Mary Lynn also wants to be able to tell where the projects are in relation to each other, as they all need to be completed by a certain date. She wonders how she can tell if they are behind or ahead Cable Tech, Inc. of schedule Question: What do you suggest Jeremy Smith do? Cable Tech is a con vides support tract cable wiring company. It pro- to local cable companies in seven states the midwest. Cable Tech has one operation in each state, and they vary in size from 60 to 250 employees. A disturbing trend has been developing for the last management wishes to Question: What would you recommend Mary Lynn do? Stoneworth Paving Company couple of years that Cable TechExplanation / Answer
To show six months data on improvements of the hospital by the implementation of projects, the three projects should complete within two months. Mary Lynn can check the committed project delivery dates to understand whether the projects will get delivered by that time. She can inform the managers to share the information of possible risks that may delay the project delivery and also the risk management technique identified to ensure risk mitigation and ensure project delivery on the committed time. If there are no risk management steps identified she can ask them to develop the steps and ensure project delivery on the committed time. Mary Lynn can identify the relationship between the projects by analyzing the project deliverables. She can determine whether the project is ahead or behind of schedule by calculating the schedule variance which is the difference between project's earned value and planned value at that point of time. If the schedule variance is positive project is ahead of schedule and if it is negative project is behind schedule.
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