EXERCISE 1.3 Revise each of the following two letters to eliminate wording that

Question

EXERCISE 1.3 Revise each of the following two letters to eliminate wording that might create legal liability Fin Feathe Pet Supplies 133 Court St.Olympia, WA 98501 January 13, 2015 Mr. Robert Ryan 352 Stegman St. Olympia, WA 98501 Dear Mr. Ryan: We have received your letter of January 6, and we regret that the heating unit we sold you malfunctioned, killing your tropical fish worth $1,500. Because the unit was purchased more than three years ago, however, our storewide warranty is no longer in effect, and we are therefore unable to accept any responsi- bility for your loss. Nevertheless, we are enclosing a Fin & Feather discount coupon good for $20 toward the purchase of a replacement unit or another product of your choice. We look forward to serving you in the future! Sincerely Sandra Kouvel Sandra Kouvel Store Manager Enclosure

Explanation / Answer

First, lets list out what points in the letter can create a legal liability.

1. Through the letter, the firm ackowledges that tropical fish worth $1500 was killed but further mentions giving a compensation of only $20 for the loss which is miniscule for the loss occurred so the loss value should not be mentioned

2. Eventhough the warranty has expired, company needs to take some responsibility for the malfunction or atleast indicate the possible reasons for the same

3. The word 'Nevertheless' gives a feeling of doing a favor on the customer which can get the company into trouble.

The letter can be rewritten as:

Dear Mr. Ryan,

We recieved your letter of January 6 and we regret that our heating unit malfunctioned causing harm to your tropical fish.

Because the unit was purchased more than three years ago, unfortunately our store-wide warranty is no longer in effect. But as a compensation for your loss, we are enclosing a Fin & Feather discount coupon for $20 which can be used while purchasing any product at our stores.

We look forward to serving you in the future

Sincerely,

_________

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