Chapter 3 Case Study 3.3 1414 unread replies.1414 replies. Chapter 3 presented a
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Chapter 3 Case Study 3.3
1414 unread replies.1414 replies.
Chapter 3 presented a skills approach to leadership, where the focus is on skills are learned and developed for someone to be a successful leader. For this assignment read the Chapter 3 Case Study 3.3 on pages 64-65 of your text book. Once you have completed the reading, respond to the following questions with your thoughts and perspectives. After completing your initial discussion board posting, read and respond to at least two of your classmates.
Part I: Questions regarding Chapter 3 Case Study 3.3
What accounts for Andy's success in the restaurant business?
From a skills perspective, how would you describe the three managers, Kelly, Danielle, and Patrick? What does each of them need to do to improve his or her skills?
How would you describe Andy's competencies? Does Andy's leadership suggest that one does not need all three skills in order to be effective?
What are your thoughts regarding the Skills Approach to Leadership?
Chapter 3 Skills Approach 65 connect. This is my approach. Nothing more, nothing less." Although other restaurants have folded, Andy seems to have found a recipe for success. Since opening his restaurant, Andy has had a number of managers. Currently, he has three: Kelly, Danielle, and Patrick. Kelly is a kitchen (food prep) manager who is known as very honest and dependable. She loves her work, and is efficient, good with ordering, and good with preparation. Andy really likes Kelly but is frustrated with her because she has such dif- ficulty getting along with the salespeople, delivery people, and waitstaff Danielle, who works out front in the restaurant, has been with Andy the longest, 6 years. Danielle likes working at Garafallo's-she lives and breathes the place. She fully buys into Andy's approach of putting cus- tomers first. In fact, Andy says she has a knack for knowing what custom- ers need even before they ask. Although she is very hospitable, Andy says she is lousy with numbers. She just doesn't seem to catch on to that side of the business. Patrick, who has been with Andy for 4 years, usually works out front but can work in the kitchen as well. Although Patrick has a strong work ethic and is great with numbers, he is weak on the people side. For some rea- son, Patrick treats customers as if they are faceless, coming across as very unemotional. In addition, Patrick tends to approach problems with an either-or perspective. This has gotten him into trouble on more than one occasion. Andy wishes that Patrick would learn to lighten up. "He's a good manager, but he needs to recognize that some things just aren't that important," says Andy. Andy's approach to his managers is that of a teacher and coach. He is always trying to help them improve. He sees part of his responsibility as teaching them every aspect of the restaurant business. Andy's stated goal is that he wants his managers to be "A" players when they leave his business to take on jobs elsewhere. Helping people to become the best they can be is Andy's goal for his restaurant employees. Although Andy works 12 hours a day, he spends little time analyzing the numbers. He does not think about ways to improve his profit margin by cutting corners, raising an item price here, or cutting quality there. Andy says, "It's like this: The other night I got a call from someone who said they wanted to come in with a group and wondered if they could bring along a cake. I said yes' with one stipulation....I get a piece! Well the people came and spent a lot of money. Then they told me that they had actually wanted to go to another restaurant but the other place would not allow them to bring in their own cake." Andy believes very strongly in his approach. "You get business by being what you should be." Compared with other restaurants, his restaurant is doing quite well. Although many places are happy to net 5%-7% profit, Andy's Italian restaurant nets 30% profit, year i and year out. (Continued)Explanation / Answer
What accounts for Andy’s success in the restaurant business?
From the case study one can analyze that the Andy’s success in the restaurant business lies in his ability to manage people and create a relationship with the people. He is very good on the people side of the management. He focus on development and training of the employees rather than numbers which makes him to develop them and contribute to the business success.
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