Complete the attached SSR System Service Request. Using the information below fi
ID: 414434 • Letter: C
Question
Complete the attached SSR System Service Request.
Using the information below fill out the System Service Request. User you information for contact information.
You are the Information System (IS) Liaison in the customer service department of Joy's Toys. Located at 914 Joe St. Killeen.
Mrs. Sally Jones the director of customer service wants to provide wish list and reminder system, which emails of friends and family of children's wish lists prior to gift giving occasions. It should allow parents to add a friends and family list to database. Remind friends and family of gift giving occasions. Indicate the age appropriateness of wish list items an encourage customers to make age appropriate toy selections. Joy's Toys has a database with information about toys and current customers but no wish list for children or list of gift givers. Mrs. Jones is willing to sponsor the request but she wants you to be the contact to make this happen.
System Service Request
Requested By:
Date:
Department:
Location:
Contact:
Type of Request
Urgency
( ) New System
( ) Immediate – Operations are impaired or opportunity lost
( ) System Enhancement
( ) Problems Exist, but can be worked around
( ) System Error Correction
( ) Business Losses Can be tolerated until new system is installed
Problem Statement
Service Request
IS Liaison:
Sponsor:
-------------------------------To Be Completed by Steering Committee ----------------------------------------
( ) Request Approved Assigned to:_______________________________
Start Date:_________________________________
( ) Recommend revision
( ) Suggest user development
( ) Reject for reason_____________________________________________________________ ______________________________________________________________________________
Requested By:
Date:
Department:
Location:
Contact:
Type of Request
Urgency
( ) New System
( ) Immediate – Operations are impaired or opportunity lost
( ) System Enhancement
( ) Problems Exist, but can be worked around
( ) System Error Correction
( ) Business Losses Can be tolerated until new system is installed
Explanation / Answer
System Service Request
Requested By:
Andrews Morea
Date:
22/01/2018
Department:
Customer Service Department of Joy's Toys.
Location:
914 Joe St. Killeen.
Contact:
Information System (IS) Liaison
Type of Request
Urgency
( ) New System
( ) System Enhancement
( ) Problems Exist, but can be worked around
( ) Business Losses Can be tolerated until new system is installed
Problem Statement: The system malfunctioning reported.
Service Request
IS Liaison:
Custersdocketid_00125
Sponsor:
Mrs. Jones
-------------------------------To Be Completed by Steering Committee ----------------------------------------
Start Date:_______23/01/2018__________________________
( ) Suggest user development
( ) Reject for reason_____________________________________________________________ ______________________________________________________________________________
Requested By:
Andrews Morea
Date:
22/01/2018
Department:
Customer Service Department of Joy's Toys.
Location:
914 Joe St. Killeen.
Contact:
Information System (IS) Liaison
Type of Request
Urgency
( ) New System
- ( ) Immediate – Operations are impaired or opportunity lost
( ) System Enhancement
( ) Problems Exist, but can be worked around
- ( ) System Error Correction
( ) Business Losses Can be tolerated until new system is installed
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