When even a few staff members get behind with their work, it affects the entire

Question

When even a few staff members get behind with their work, it affects the entire office operation. To ameliorate this problem, Jim calls on Glenda and Annie, who are both highly talented, to help the slower staff complete their case reports. Although it means taking on more work themselves, Glenda and Annie do it to be kind and to help the office run more smoothly. Other than personal satisfaction, no additional benefits accrue to them for taking on the additional responsibilities.
Overall, the people who work under Jim’s leadership are satisfied with his supervision. There are some who feel that he caters too much to a few special representatives, but most of the staff think Jim is fair and impartial. Even though he depends more on a few, Jim tries very hard to attend to the wants and needs of his entire staff.
Questions
1. From an LMX theory point of view, how would you describe Jim’s relationships with his employees at the district Social Security office?
2. Can you identify an in-group and an out-group?
3. Do you think the trust and respect Jim places in some of his staff are productive or counterproductive? Why?
4. Assuggestedinthechapter,leadershipmakingrecommendsthatthe leader build high-quality relationships with all of the followers. How would you evaluate Jim’s leadership in regards to leadership making? Discuss.

Jim Madison is manager of a district office for the Social Security Administration. The office serves a community of 200,000 people and has a staff of 30 employees, most of whom work as claim representatives.

The primary work of the office is to provide the public with information about Social Security benefits and to process retirement, survivor, disabil- ity, and Medicare claims.
Jim has been the manager of the office for 6 years; during that time, he has made many improvements in the overall operations of the office. People in the community have a favorable view of the office and have few complaints about the services it provides. On the annual survey of community service organizations, the district office receives consistently high marks for overall effectiveness and customer satisfaction.
Almost all of the employees who work for Jim have been employed at the district office for 6 years or more; one employee has been there for 22 years. Although Jim takes pride in knowing all of them personally, he calls on a few of them more frequently than others to help him accomplish his goals.
When it comes to training staff members about new laws affecting claim procedures, Jim relies heavily on two particular claim representatives, Shirley and Patti, both of whom are very knowledgeable and competent. Shirley and Patti view the additional training responsibilities as a challenge. This helps Jim: He does not need to do the job himself or supervise them closely because they are highly respected people within the office, and they have a history of being mature and conscientious about their work. Shirley and Patti like the additional responsibility because it gives them greater recognition and increased benefits from receiving positive job appraisals.
To showcase the office’s services to the community, Jim calls on two other employees, Ted and Jana. Ted and Jana serve as field representatives for the office and give presentations to community organizations about the nature of Social Security and how it serves the citizens of the district. In addition, they speak on local radio stations, answering call-in questions about the various complexities of Social Security benefits.
Although many of the claim people in the office could act as field repre- sentatives, Jim typically calls on Ted and Jana because of their willingness to take on the public relations challenge and because of their special capabilities in this area. This is advantageous for Jim for two reasons: First, these people do an outstanding job in representing the office to the public. Second, Jim is a reticent person, and he finds it quite threaten- ing to be in the public eye. Ted and Jana like to take on this additional role because it gives them added prestige and greater freedom. Being a field representative has its perks because field staff can function as their own bosses when they are not in the office; they can set their own sched- ules and come and go as they please.
A third area in which Jim calls on a few representatives for added effort is in helping him supervise the slower claim representatives, who seem to be continually behind in writing up the case reports of their clients.

Explanation / Answer

1) From a LMX hypothesis perspective, I feel just as Jim Maddison's associations with his workers at the region Social Security office is an awesome case of having in gathering and out gathering inside a business this illustration reflects specifically with the hypothesis of LMX. Even though Jim gives everybody activities he realizes that specific individuals will genuinely take care of business in the way that he needs it to be finished. I would state that not even in just organizations are there thought to be in gatherings and outgroups, even in regular day to day existence when you are working in groups there are continually going to be the partition of the two gatherings. Since you will dependably have individuals that will step up and assume responsibility and afterward you additionally have the ones that would rather be in the background and simply do precisely what they should do and nothing more. I would state that Jim additionally has the dyadic relationship from pioneer to his adherents that he should have in a LMX perspective. Indeed, I believe that it is extremely simple to recognize them.

2) There is an all-around characterized in-gathering and out-amass for this situation ponder. Some portion of the in-bunch are Shirleyand Patti and Ted and Jana. To start with, Shirley and Patti are in-assembling because they are vigorously depended upon. They need to encourage Jim. They additionally are exceptionally fit, very regarded and equipped. Jim doesn't have to manage them intently, because they develop and faithful about their work. Shirley and Patti appreciate the extra duty, the extra obligation gives them more prominent acknowledgment and they get good occupation evaluations. Besides, Ted and Jana, when called upon by Jim will take upon the advertising test and this is the place they have unique abilities. This helps Jim, because they complete an extraordinary activity and helps Jim not be in the general population eye. The out-assemble is comprised of Glenda and Annie. They are profoundly gifted and serve in aiding slower assert agents. They take upon additional work to be benevolent and enable the workplace to run easily with no extra advantages.

3) I think the assume that Jim has put on the group is gainful. Jim has possessed the capacity to demonstrate that his group is significant by the way he runs it. All his group has been there for a long time or more. That says that they esteem Jim and their commitment there. He as could run the workplace with his group and have a great view from the network with couple of protestations.

4) As a pioneer, Jim expected to decide whether this kind of course required more observing on his part. In the present over troubled workday, a great many people would quit an unsupervised, unrequired course. Everybody would have a substantial reason, I am certain, however if Jim needed everybody to go to each session, consistently, he ought to have set the criteria from the earliest starting point. Driving into question 4, Jim could have put more limitations on the participation to the course. He could have made more enthusiasm with exercises or littler reports that gave input in a positive way from the class. Giving the directors possession into their result may have made the supervisors more well-suited to go to and remain. A feeling of rivalry may have expanded intrigue. Jim may have offered some type of reward for participation. Jim should have been more innovative by the way he exhibited the results of the workshop and what angles would have helped every one of the chiefs.

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